Claims Handler

MEL Environmental Solutions; Barnsley; On-site; GBP 20,000 - 28,000; Full time

Job summary

A customer support solutions provider in Barnsley is seeking an enthusiastic professional to deliver excellent customer service, resolve inquiries efficiently, and maintain accurate records. The ideal candidate will possess strong communication skills, be adept at managing customer relationships, and strive to achieve business goals within service level agreements. This role offers an opportunity to enhance your customer support skills in a dynamic environment.

Responsibilities

• Providing excellent customer/client support.
• Maintaining accurate records and updated customer information.
• Resolving customer queries in a timely and professional manner.
• Achieving business goals and targets while keeping within SLA.

Job description

Responsibilities

• Providing excellent customer/ client support and handling Enquiries. Internal and external.
• Liaising with internal teams and stakeholders.
• Maintained accurate records and updated customer information
• Communicated with customers/clients through various communication channels, including inbound / outbound phone calls.
• Good telephone manner, building rapport with customers/clients representing the business.
• Understanding of vulnerable customers and how to identify them
• Strong listening skills with the ability to confidently articulate the best outcome for the customer on the spot.
• Resolve customer queries in a timely and professional manner.
• Complete account administration with a high level of accuracy.
• Liaise with all parts of the business in pursuit of resolving customer queries.
• Achieve business goals and targets while keeping within SLA
• Liaising with PM, RCM
• Working the emails in priority order. To ensure we are within SLA
• Responding to customer correspondence by letter and email.
• Managing Complaints.
• Completing MI/R tasks.
• Issue documents to client/customer
• Keeping the client up to date
• Answering calls promptly.
• Updating of CMS /SERVER/CRM
• Following SOPS process.
• Achieving KPI
• Attend Call monitoring feedback sessions.