Claims and Digital Technology Lead

Aston Charles; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading commercial insurer is seeking a Claims & Digital Technology Lead to develop and implement a digital strategy for their claims function. This role is pivotal in enhancing the digital claims offering and will work closely with senior stakeholders, ensuring operational efficiency and customer experience. The ideal candidate has experience in digital roles within insurance claims and proven ability in managing cross-functional teams. The position offers an attractive salary, lucrative bonus, and impressive benefits. The role is primarily on-site in Leeds with flexibility of 3-4 days a week.

Benefits

Attractive salary

Lucrative bonus

Market-leading benefits

Generous pension contributions

Qualifications

• Proven experience in a digital & technology role within insurance claims.
• Strong understanding of claims operations, processes and systems.
• Ability to develop and execute digital strategies and transformation roadmaps.

Responsibilities

• Develop and implement the UK Claims digital & technology strategy.
• Collaborate with UK Claims Leadership team to align on claims requirements.
• Identify and recommend best-in-market digital and technology tools.

Skills

Digital transformation

Claims operations

Analytical skills

Project management

Stakeholder collaboration

Problem-solving

Job description

Claims & Digital Technology Lead - Manchester

Job Type: Permanent Sector: General Insurance Specialism: Claims, Senior Appointments Location: Manchester & North West Town/City: Manchester Salary range: Other Salary Description: Attractive salary, lucrative bonus & market leading benefits Posted: 14-Jan-26 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3171

This is a newly-created role with one of the most impressive commercial insurers in the market. Barely a day goes by without this high profile business featuring in the industry press for winning yet another insurance award and national plaudit.

The company is on an exciting growth trajectory, and on track to double in size over the next 5 years. As part of this expansion, and to continue to drive the highest standards of claims services, our client is enhancing its digital claims offering.

This role will form one of the members of the UK Claims Leadership team, reporting directly into the Claims Director. It’s a rare opportunity to be at the forefront of digital transformation in a leading insurance business, and an opportunity to make a significant impact on customer experience and operational efficiency.

You will be responsible for the development and implementation of the UK Claims digital & technology strategy and associated roadmap on behalf of UK Claims. This will involve collaborating closely with the UK Claims Leadership team and wider business to align on claims requirements, develop best of market digital & technological solutions, and oversee the successful implementation of these projects.

Duties will include, but not be limited to, developing, maintaining and communicating a clear, achievable digital transformation roadmap for the claims function, and working closely with the IT team and other business units to understand claims requirements and translate these into digital solutions. You’ll lead on behalf of UK Claims, the identification, evaluation, and adoption of best-in-market digital and technology tools, stay abreast of emerging technologies and industry trends, and recommend innovative approaches to maintain competitive advantage. You’ll also ensure all digital solutions comply with regulatory requirements and internal governance standards.

Whilst you will not be handling claims, preferably, we are looking for someone who has an understanding of commercial claims, ideally including Property or Liability insurance.

It's essential that you have proven experience in a digital & technology role within insurance claims or a closely related area. Just as importantly, you’ll have a strong understanding of claims operations, processes and systems, and a demonstrated ability to develop and execute digital strategies and transformation roadmaps. You must have experience of managing cross-functional teams and collaborating with senior stakeholders, together with strong analytical, problem-solving, and decision-making skills.

Due to the collaboration with various divisions, you will need be present in the Leeds office (one of the City’s most iconic buildings) 3 or 4 days a week.

This is an opportune time to join the company. Many employees cite, “this is the best place I have ever worked at”, and it is genuinely difficult to find an organisation that invests so heavily in its people. We visited the office recently, and because of the company’s growth, it was difficult to find someone who hadn’t recently had, or was in the process of working towards, a promotion!

You’ll be rewarded with an attractive basic salary, highly lucrative bonus, and a market-leading benefits package including generous pension contributions.

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