Claims Administrator (CD250)

Exchange Street Executive Search; Stockport; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Stockport is seeking a dedicated Claims Administrator to manage the end-to-end process of claims administration. The role requires exceptional organisational skills, a problem-solving mindset, and the ability to maintain customer satisfaction. The company offers a competitive salary and a supportive working environment, along with opportunities for personal and professional development.

Benefits

Competitive salary based on experience

Comprehensive onboarding and induction programme

Continual personal and professional development opportunities

Supportive working environment

Qualifications

• Proven track record of excellence as a Claims Administrator.
• Ability to handle challenges efficiently under tight deadlines.
• Confident and enthusiastic individual with strong communication skills.

Responsibilities

• Manage the entire process of claims administration.
• Maintain accurate records of customer interactions.
• Prepare and send job confirmations and invoices.
• Track job progress and follow up with the team.
• Resolve queries and complaints effectively.

Skills

Organisational skills

Attention to detail

Customer satisfaction

Problem-solving mindset

Written and verbal communication

Job description

This dynamic role involves managing the end-to-end process of claims administration, serving as a primary point of contact for valued clients and customers. The ideal candidate will possess exceptional organisational skills, attention to detail, and a strong commitment to maintaining customer satisfaction.

This role encompasses a diverse range of responsibilities, including:

• Manage the entire process of claims administration from initial contact through to all-party liaison and administration.
• Maintain accurate records of customer interactions, jobs, and feedback.
• Prepare and send job confirmations, invoices, and other necessary documentation.
• Track job progress and follow up with the team to ensure completion within deadlines.
• Effectively address and resolve queries and complaints escalate to team lead where appropriate.
• Handle emergencies with poise and efficiency.
• Liaise with customers and the team to find solutions quickly and minimize disruption.
• Maintain professional communication with customers, insurers, and colleagues.

What We're Looking For

• A dedicated Claims Administrator with a proven track record of excellence in previous roles.
• A problem-solving mindset and ability to handle challenges efficiently.
• An enthusiastic and confident individual with exceptional written and verbal skills.
• Excellent communication skills, with the ability to work under tight and busy timescales.
• A team player who excels in a collaborative environment, contributing to shared goals.
• A proactive learner with confidence to achieve success.

What's In It For You

• A competitive salary based on experience.
• A comprehensive onboarding and induction programme.
• Continual personal and professional development opportunities.
• A supportive and friendly working environment.

We are an equal opportunities employer and welcome applications from all qualified candidates.