Christmas Customer Hybrid - Zone A

Boots Opticians; Eastbourne; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is seeking a Retail Operations Assistant for their Eastbourne location. You will play a key role in ensuring timely order fulfillment and manage stock effectively. The ideal candidate is motivated, enjoys teamwork, and is physically able to meet demands. This temporary role offers flexible shifts and potential for permanent placement. Competitive hourly pay and generous employee benefits included.

Benefits

Generous employee discounts

Access to free counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Enjoy following processes while working quickly and accurately.
• Self-motivated and focus on achieving individual targets.
• Collaborative mindset to help meet store goals.
• Able to stand, walk and lift during shifts.
• Comfortable learning and using new technology.
• Friendly attitude with a willingness to assist customers.

Responsibilities

• Pick and pack online orders using handheld devices.
• Assist with incoming deliveries, unloading and sorting stock.
• Manage shelves to ensure they are well-stocked.
• Work to daily targets contributing to team goals.
• Occasionally interact with customers on the shop floor.

Skills

Speed & Accuracy

Target-Driven

Team Player

Physical Stamina

Tech-Savvy

Customer Service Skills

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy and dedication of our operations team. As a Retail Operations Assistant, you'll be at the heart of the action, picking and packing orders to ensure every customer receives the high-end festive experience they love and deserve.

This role is a great opportunity whether you're just starting out in your career or have retail or warehouse experience and want a fresh challenge. If you enjoy meeting personal goals and being part of a supportive team, this is the position for you. While this is a temporary contract, there may be the potential for a permanent role later depending on opportunities in your local area.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Picking and Packing: You will pick and pack online orders using handheld devices.
• Delivery Assistance: You will assist with incoming deliveries, unloading and sorting stock.
• Stock Management: You will manage the shelves to ensure they are well-stocked and correctly organised.
• Working to Targets: You will work to stretching daily targets, contributing to your team goals.
• Customer Interaction: This is a behind-the-scenes role, but you may occasionally interact with customers on the shop floor, answering questions or jumping on the tills when required.

Want more insight into the role? Watch the short video where Claire gives you a sneak peek of what it’s like behind the scenes.

What you'll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Speed & Accuracy: You need to enjoy following process, working quickly whilst staying precise.
• Target-Driven: You need to be self-motivated and focused to achieve your individual targets.
• Team Player: A collaborative, one-team mindset is key to helping each other meet store goals and have fun along the way.
• Physical Stamina: You’ll be on your feet, standing, walking and lifting.
• Tech-Savvy: You should be comfortable learning about and using new technology, including handheld devices.
• Customer Service Skills: A friendly attitude and willingness to help customers are a must, even if your main focus is stock.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:

• Experience in a retail or warehouse environment
• Experience using hand-held scanners or inventory systems
• Familiar with Boots products to quickly identify them to pack Boots online orders

Career development

There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or join our Support Office. Check out some success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
• Maternity/Paternity/Adoption gift card

We offer a great range of benefits in addition to the above that provide flexibility to suit you. Find out more at Boots.jobs/rewards. Exclusions may apply; eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

We foster a working environment where consideration and inclusivity help everyone be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive and inclusive working environment for all.

What’s next

If you’re up for a challenge, enjoy working in a team, and are ready to make an impact, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Need To Know

We are recruiting Operations Assistants for our Eastbourne, Arndale Centre store. We are looking for candidates to start from 10 October 2025 onwards. Shifts are available between 07:00 and 22:00, including weekends. The advert may close early if we have filled the role.