Christmas Customer Advisor - Zone A

Boots Opticians; Inverness; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading optical retailer in Inverness is seeking a Christmas Customer Assistant to provide excellent customer service and ensure a memorable shopping experience during the festive season. You'll be responsible for interacting with customers, managing transactions, and maintaining a well-stocked store. This temporary role could lead to permanent opportunities. Flexible working hours between 9:00 and 20:00, including weekends, are required.

Benefits

Generous employee discounts

Access to 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekends.
• Comfortable approaching customers and providing a personalised experience.
• Ability to balance customer care with operational tasks.
• Ability to learn and use new technology including tills and self-checkouts.
• Collaborative mindset to achieve store goals.

Responsibilities

• Offer product advice and ensure enjoyable shopping experience.
• Manage transactions efficiently at the till.
• Keep shelves full for customers during peak shopping season.
• Help maintain a well-presented store.
• Assist with online order deliveries as necessary.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you\'re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.

Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

What the role involves

• Customer Interaction: You\'ll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you\'re wrapping up purchases at the counter or supporting our self-checkout systems, you\'ll bring energy and efficiency to every transaction.
• Stock Management: You\'ll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: You will help ensure every area always looks its best.
• Online order support: While this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you’ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn about and use new technology, including operating handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals and keep morale high.
• Physical Stamina: You\'ll be on your feet, standing, walking and lifting.
• Brand Ambassador: Passion for Boots ethos, products and services and eagerness to share them with customers.

Desirable experience

These are desirable experience and are not essential, so we would welcome applications from candidates that don\'t match these additional criteria.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

Career development

There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work towards store leadership, or join our Support Office. Check out success stories here.

Benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What\'s next

If you\'re ready to make someone\'s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need to Know

We are now recruiting Christmas Customer Advisors for our 6441 store. We are looking for candidates to start with us from 23/09/2025 onwards. We have a variety of shifts available, working between the hours of 9.00 and 20.00 which will include weekends. The exact shift patterns will be discussed at interview. Please note that due to the anticipated volume of applications, we will close the advert when we have met our requirements.