Christmas Customer Advisor - Zone A

Boots Opticians; Great Yarmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company is seeking a Christmas Customer Assistant in Great Yarmouth, where you'll greet customers, offer product advice, and manage till operations. The role requires strong customer service skills and a team player attitude, ready to work during busy holiday hours. Training is provided, and opportunities for career development are available.

Benefits

Generous employee discounts

Access to 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend.
• Experience in retail or customer-facing roles is welcome but not essential.
• Enthusiasm for Boots ethos, products, and services.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Handle purchases at the counter or assist with self-checkout.
• Ensure shelves are stocked and store presentation is optimal.
• Assist with deliveries, picking, and packing online orders.

Skills

Customer Service Skills

Tech-Savvy

Physical Stamina

Team Player

Operations Ready

Job description

Overview

The festive season at Boots is one of our most exciting and important times of the year. As a Christmas Customer Assistant, you will be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable shopping experience that encourages repeat visits.

This is a temporary contract with the potential for a permanent role later depending on local opportunities.

About the role

You will work in a Boots store, reporting to the Assistant or Store Manager. Your responsibilities include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience.
• Till Operation: Handle purchases at the counter or support self-checkout with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during the busiest season.
• Store Presentation: Ensure every area looks its best.
• Online order support: Assist with deliveries, picking, and packing for online orders as needed.

What you'll need to have

Full training is provided. Essential skills/experience include:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Able to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals and have fun.
• Physical Stamina: On your feet, standing, walking and lifting; stay busy and active.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

Desirable experience

Experience in retail or customer-facing roles and familiarity with Boots products and services are welcome but not essential.

Career development

There are opportunities to progress within retail or pharmacy, move toward store leadership, or join our Support Office. See success stories here.

Our benefits

• Generous employee discounts
• Access to 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
• Maternity/Paternity/Adoption gift card

More benefits are available; details are at boots.jobs/rewards. Exclusions may apply. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive, supportive environment and are committed to equal opportunity. We aim to help everyone reach their full potential and to change for the better with you.

What's next

If you're ready to make someone's day and make a difference, apply now. If successful, we will contact you to attend an in-person interview within 14 days. We can provide reasonable adjustments to support you in the application process.

Need To Know

We are recruiting Christmas Customer Advisors for our Great Yarmouth, Market Gate Shopping Centre store. Start date from 11 September. Shifts available between 07:00 and 18:00, including weekends; exact patterns to be discussed at interview. The advert may close when requirements are met.

Job details

Business Area: Retail

Function: Christmas

Hours per week: 37.5

Location: Great Yarmouth, Norfolk, UK

Store: 97 - GREAT YARMOUTH, 3 Market Gates Shopping Centre

Region: 6 - East; Area: 157 - Northeast Suffolk