Christmas Customer Advisor - Zone A

Boots Opticians; Chelmsford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking a Christmas Customer Assistant in Chelmsford. This role involves providing exceptional customer service, managing store operations, and ensuring a great shopping experience during the busy festive season. Ideal candidates will be proactive, tech-savvy, and able to thrive in a fast-paced environment, with opportunities for career advancement.

Benefits

Generous employee discounts

24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including peak shopping periods.
• Comfortable approaching customers and providing a personalized experience.
• Ability to balance customer care with operational tasks.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Support transactions at the checkout and with self-checkout.
• Keep the store stocked and well-presented.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to repeat visits throughout the year.

This is a temporary contract, with potential for a permanent role later depending on local opportunities. It can be a great starting point for your career, whether you are new to retail or have customer service experience looking for a fresh challenge.

Responsibilities

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience.
• Till Operation: Support purchases at the counter and with self-checkout to ensure efficient transactions.
• Stock Management: Keep shelves full so customers can find what they need during peak season.
• Store Presentation: Ensure the store looks its best at all times.
• Online order support: Assist with deliveries, picking and packing for online orders when required.

What you’ll need to have

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to meet store goals.
• Physical Stamina: On your feet, standing, walking and lifting as part of a busy environment.
• Brand Ambassador: Passion for Boots ethos, products and services.

Additional desirable experience

• Experience in retail or a customer-facing environment (desirable but not essential).
• Familiarity with Boots products and services (desirable but not essential).

Career development

There are opportunities to continue your career with us, including progression within retail or pharmacy, or moving into store leadership or our Support Office.

Our benefits

• Generous employee discounts
• Access to 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Further benefits are available; details at boots.jobs/rewards. Some benefits are role-dependent. Exclusions may apply.

Why Boots

We foster an inclusive working environment and are an equal opportunity employer, embracing diversity and providing a positive workplace for all. We strive to change for the better together.

What’s next

If you’re ready to make someone’s day and make a difference, apply now. If successful, we will contact you to attend an in-person interview within the next 14 days. We can provide reasonable adjustments to support you in the application process.

Need To Know

We are recruiting Christmas Customer Advisors for our Chelmsford, High Chelmer store. We are looking for candidates to start from 8 September onwards with a variety of shifts available between 06:00 and 20:00, which may include weekends. Shift patterns may appear below. Available shift patterns: Monday to Saturday 06:00–20:00; Sunday 08:00–17:00. The advert will close once we meet our recruitment needs.

Location

Chelmsford, Essex, UK