Chinese Speaking Customer Service Advisor

Alma Personnel; Halesowen; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established client in Halesowen is looking for a Chinese Speaking Customer Service Advisor. This full-time, permanent role involves handling enquiries, managing customer complaints, and liaising with suppliers in Hong Kong. Ideal candidates will be fluent in English and Cantonese with experience in Customer Service and strong IT skills. The role is Monday to Friday and requires onsite presence.

Qualifications

• Fluency in both English and Cantonese is essential.
• Previous experience in Customer Service or Administration required.
• Strong IT skills necessary for the role.

Responsibilities

• Handle incoming enquiries via telephone and email.
• Liaise with suppliers in Hong Kong.
• Process customer orders and manage complaints.

Skills

Fluent in English and Cantonese

Customer Service experience

Excellent IT skills

Job description

Our well-established client based in the Halesowen area are currently recruiting for a Chinese Speaking Customer Service Advisor to join their team on a full time, permanent basis.

Responsibilities

• Handle incoming enquiries via telephone and email
• Liaise with suppliers in Hong Kong
• Process customer orders
• Input data into the system
• Arrange collections and deliveries
• Manage customer complaints
• General administration duties as required

Qualifications

• Be able to communicate fluently in both English and Cantonese
• Have previous Customer Service/Administration experience
• Have excellent IT skills

This is a full time, permanent role working Monday to Friday and is fully office based.

If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.