Childrens Outpatients Receptionist

NHS; Wrexham; On-site; GBP 21,000 - 27,000; Full time

Job summary

A prominent health organization in Wales seeks a motivated individual for a full-time administrative role in the Wrexham Acute Paediatrics Department. The ideal candidate must have strong customer service experience and proficiency in Microsoft Office. Responsibilities include providing a professional reception service, ensuring confidentiality, and welcoming patients efficiently. Welsh proficiency is essential, demonstrating commitment to the local community. This role offers a unique opportunity to support a vital service to patients and their families.

Qualifications

• Experience in customer service and reception in an NHS environment.
• Ability to use Microsoft packages including Outlook, Word, and Excel.

Responsibilities

• Provide a professional reception service within the Children's Outpatient area.
• Welcome patients and visitors courteously.
• Maintain strict confidentiality and handle communications discreetly.

Skills

Customer Service

Receptionist skills

Microsoft Office

Communication skills

Education

NVQ2 Admin/Customer Service

ECDL

Job description

The ability to speak Welsh is essential for this post.

We are looking for an enthusiastic and motivated individual to support the Wrexham Acute Paediatrics Department Reception. This is a full time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients/carers and other professional colleagues. Previous reception and customer service experience is essential. You will also have knowledge of Microsoft packages including Outlook, Word and Excel. The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, whilst providing a professional, sensitive manner and maintaining confidentiality at all times.

Main duties of the job

The post holder will provide a professional and efficient reception service within the Children's Outpatient area, ensuring that all patients and visitors are welcomed to the department in an appropriate manner. By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• NVQ2 Admin/Customer Service
• ECDL

Experience

• Previous Customer Service/Receptionist experience
• Experience in all office procedures within an NHS environment
• Knowledge of WPAS

Knowledge & Skills

• Familiar with word package and the use of outlook
• Able to work to deadlines
• Able to communicate with all staff groups patients and families
• Able to demonstrate experience in all aspects of Microsoft Office including Word, Excel and Outlook
• Demonstrate excellent communications skills

Personal Qualities

• Approachable and professional in dealing with our service users
• Ability to work alone or as a member of a team
• Flexible approach to working duties
• A flexible attitude towards duties and responsibilities

Other

• Friendly and efficient telephone manner
• Smart personal presentation
• Welsh to be learned within 12 months of appointment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wrexham Maelor Hospital, Children's Outpatients