Chief Operating Officer

NHS; King's Lynn; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dynamic Chief Operating Officer (COO) to join their senior leadership team. The role involves strategic leadership and confident fiscal management of resources across Finance, Estates, and IT. The COO will drive operational excellence, enhance team development, and strengthen partnerships with local hospices. A strong commitment to values such as compassion and excellence is essential for this pivotal position, which offers competitive salary and excellent benefits including annual leave and pension scheme.

Benefits

Annual Leave 25 days

Pension Scheme with up to 6% match

Access to Blue Light Membership

Complimentary Therapy access

Free parking

Onsite cafe

Qualifications

• Proven experience as a dynamic leader with a track record in operations oversight.
• Experience in leading operational support functions like IT and health safety.
• Demonstrable success in developing teams and improving professional standards.

Responsibilities

• Provide strategic leadership and fiscal management of resources.
• Oversee Finance, Estates, People & Culture, ensuring operational excellence.
• Drive efficiency and innovation in operational delivery.

Skills

Emotional intelligence

Strategic thinking

Excellent communication skills

Strong people management skills

Detail-oriented analysis

Education

Degree level or equivalent in relevant professional field

Membership of a UK recognised professional accountancy body

Membership of a relevant HR professional body (example CIPD)

Job description

At Tapping House, we are dedicated to delivering exceptional palliative and end-of-life care. Our aim is to provide compassionate, personalised support to patients and their families, while fostering innovation, sustainability, and excellence across all aspects of our organisation.

We are now seeking an dynamic Chief Operating Officer (COO) to join our senior leadership team and help shape the future of our hospice.

Main duties of the job

As COO, you will work closely with the CEO and Board to provide strategic leadership and confident fiscal management of our resources. You’ll oversee Finance, Estates & Facilities, People & Culture (including Volunteer Services), and IT, ensuring operational excellence across the organisation.

This is a pivotal role where you’ll:

• Drive efficiency and innovation in operational delivery
• Lead fiscal management and oversee budgets and accounts
• Champion recruitment, retention, and staff development
• Strengthen partnerships with local hospices and external stakeholders
• Ensure robust digital systems, health & safety, and estate management
• Lead our environmental sustainability strategy towards net zero

You’ll be a visible, inspiring leader who empowers teams, promotes collaboration, and ensures our values are embedded in everything we do.

About us

In addition to the competitive salary we offer the following:

• Annual Leave 25 days (increasing to 27 after 5 years and irradiance 31 after 9 years FTE) and public holidays
• Pension Scheme (we will match your contribution up to 6%)
• Access to Blue Light Membership
• Access to complementary Therapy
• Free parking
• Onsite cafe

We have an amazing multi-disciplinary team who all work together ensuring that the patient is central to everything we do.

Our incertidily is -

Every person affected by a life limiting condition will be offered choice and access to excellent rest of life care and bereavement support.

Our Values are:

COMPASSION

ACCESSIBILITY

RESPECT

EXCELLENCE

SPARK

The Hospice stands in beautiful well-maintained grounds. Our building is modern and light with each bedroom having a garden view.

Job responsibilities

JOB SUMMARY

Working with the CEO and the Board, you will provide strategic leadership and confident fiscalhat that the hospices resources to supportthe delivery of excellent care.

As the COO, you will work with everything wider leadership team to plan and deliver exceptional services.

You will directly line manage the following teams:

• Finance
• Estates and Facilities
• People and Culture including Volunteer Services
• IT

Aligning with our values, vision and strategic priorities you will help advise the CEO and Board on the delivery and deployment of resources. Strategic leadership, strategic fiscal coverage and operating delivery oversight across the organisation will be at the core of this position.

KEY RESPONSIBILITIES

Overseeing and improving operating procedures for optimal efficiency and operational excellence

Lead ýyl the strategic fiscal management of the Hospices resources

Ensure timely and accessible budgets and monthly accounts are produced to a high standard

Lead and develop the organisations Facilities and Estates team, ensuring efficient and cost effective use of resources.

Lead a review of all procurement and embed a cyclical review of our total supply chain

Provide strategic oversight of the People and Culture Department (including Volunteer Services)

Mentoring and inspiring employees to ensure alignment to the organisational strategy

Assessing and enhancing the efficiency of internal and external operational processes

Establishing policies that improve and promote the company vision, values and culture

Research, implement and evaluate commercial opportunities that may benefit the Hospice

Ensure that all digital platforms and systems are robust, secure and future proof for the efficient running of the organisation

Encouraging the organisation to identify and answer innovation and commercial resilience

Ensure that the organisation maintains excellent standards in health and safety and estate management

Evaluate performance by analysing and interpreting data and other business metrics to recommend strategies to improve service delivery

Team and People Management

Be visible, energetic and participative, encouraging cross-team working and initiatives

Provide internal strategic leadership as COO to ensure operational delivery and processes are efficient, timely and professional

Develop and deliver integrated annual strategic aims, objectives and KPIs for all direct reports and their teams

Aim to secure recognised accreditation for the organisation verschiedener best employer

Personal Development

Devise a personal development plan in line with the Hospice objectives and personal needs

Maintain and increase personal professional skills

Demonstrate and encourage a culture of continual reflective learning

Organisational Responsibilities თქვენ

Uphold the Hospice and individual team values at all times

Work at all times within the policies of the Hospice

Ensure effective use of resources

Respect at all times the confidentiality of information covering patients, staff and volunteers, and donors

Play an active part in the development and maintenance of good relationships with all who have business with the Hospice

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Act as an Ambassador for the Hospice at all times

Because of the special nature of the hospice and its work you may onoccasion be asked to undertake other duties to help maintain our high standard of care

Act as the nominated System Administrator with regards to IT systems and support the IG committee to embed Information Governance policy and procedure

Have joint oversight and responsibility, in conjunction with the Director of Care, for risk governance, monitoring, tracking and recording throughout the organisation, through strong liaison with each department lead.

Direct Reports

Associate Director of Finance, Maintenance Supervisor, Operations Manager, Volunteer Co‑ordinator, IT (both in house and outsourced resource) and Chef Manager.

Strategic Vision and Planning

In conjunction with the CEO and SLT, contribute to the process for determining the strategic direction of the Hospice and through development, cascading of strategy and business plans, ensuring delivery of key objectives, considering both internal and external influences.

Highest Standards of Service Delivery

Ensure Tapping House continues to provide the highest standard that exceed the requirements of the Charity Commission, Care Quality Commission and HR professional bodies.

Governance and Standards Maintenance

Advise the CEO and Trustees of necessary legislative, policy or operational changes required and implement these effectively to maintain compliance and meet Hospice objectives.

Provide effective support and assurance to the Board of Trustees, Finance and Investment Committee, People and Culture Committee and Care and Clinical Governance Committee.

Green Agenda

Lead the organisation strategy for Environmental Sustainability.

Use a validated tool to monitor baseline carbon footprint and monitor positive changes towards net zero targets.

Encourage an organisation wide commitment to the green agenda and support changes at all scale and within all departments

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o To uphold the Hospices vision and values at all times

Person Specification

Personal Qualities

• Compстаў supportive, and empowering,
• demonstrable emotional intelligence
• Credible and authentic
• Commitment to equal opportunities
• Must feel comfortable working in a Hospice
• Professional and confident approach to working relationships and able to be an ambassador for Tapping House
• Full driving licence, access to car and willingness to travel as required

Specific Skills

• Strong commitment to the Hospice values and a passion for truly excellent, personalized care, with a firm set of values guiding decision-making and interactions with others
• An eye for detail and analysis in relation to accounts and budgets
• Understanding of IT systems and appreciation of digital commitment to the vision of the Hospice and the delivery of exceptional services in line with its objectives
• Complex decision making and strategic thinking skills
• Strong strategic leadership skills with the ability to contribute to the development and execution of the organisation's strategic plan
• Adept at fostering a collaborative and inclusive working environment, encouraging creativity and innovation within the operations function
• Demonstrates drive, enthusiasm, and resourcefulness
• Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly and ability to devise andisdigit systems and procedures
• Ability to interpret data and formulate comprehensive reports
• Thorough understanding of the company's requirements under CQC regulations
• Strong people management skills in all areas of the employee Føroy
• Ability to interpret and analyse data to support decision making

Experience

• Proven experience as a dynamic leader with a successful track record overseeing the operations of a limited company, public body, or large charity
• Previous experience in leading and directing operational support functions such as property, estate, information technology, information governance and health and safety functions.
• Experience of developing policies to enhance company values and culture
• Knowledge of the wider clinical environment for palliative and end-of-life care
• Demonstrable experience of working with the Ctight or other regulatory body to achieve and improve upon regulatory ratings
• Demonstrable success of developing teams, improving professional standards, and aligning to organisational objectives
• Experience of working across professional and supervisory disciplines

Qualifications

• Degree level or equivalent in relevant professional field
• Evidence of continuing professional development
• Membership of a UK recognised professional accountancy body
• Membership of a relevant HR professional body (example CIPD)