Chief Officer

Citizens Advice; Kidderminster; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading charity organization in Kidderminster is seeking a CEO to provide visionary leadership across all operations. The individual will be responsible for shaping strategic plans, ensuring high-quality support services, and leading a motivated team. The ideal candidate should have strong leadership skills, financial management expertise, and a commitment to community service. This role offers the opportunity to make a significant impact on the local community while ensuring sustainable organizational growth.

Qualifications

• Experience of operating effectively at a senior level, ideally within a third sector or public service environment.
• Proven leadership and people management skills.
• Strategic financial management experience, including business planning, budgeting, and fundraising.

Responsibilities

• Shape and deliver strategic and operational plans in collaboration with the Board.
• Ensure high-quality, accessible advice and support services.
• Lead and develop a motivated team of staff and volunteers.

Skills

Leadership

Financial Management

Communication

Collaboration

Job description

Reporting to the Board of Directors, the CEO will provide visionary, hands‑on leadership across all areas of the organisation.

Key Responsibilities

• Shaping and delivering the charity’s strategic and operational plans in collaboration with the Board and senior team
• Ensuring high‑quality, accessible advice and support services that meet community needs and uphold CAS quality standards
• Leading and developing a motivated team of staff and volunteers, promoting a culture of engagement and excellence
• Overseeing financial performance, budgeting, and sustainability, including fundraising and income diversification
• Strengthening partnerships, raising the profile of WFCA across local, regional, and national networks
• Ensuring strong governance, compliance, accountability in line with charity and company requirements

The Person

We Are Seeking a Credible, Values‑led Leader Who Brings

• Strong commitment to the aims and principles of Citizens Advice service
• A collaborative, resilient, solutions‑focused approach, underpinned by a genuine commitment to supporting people in need
• Experience of operating effectively at a senior level, ideally within a third sector or public service environment
• Proven leadership, people management skills, with the ability to inspire, delegate, and develop others
• Strategic financial management experience, including business planning, budgeting, and fundraising
• Strong understanding of governance, compliance, and the charity sector regulatory landscape
• Excellent communication and influencing skills, with the ability to represent at all levels
• Experience of advice sector, working with volunteers, understanding the needs of the Wyre Forest communities an advantage.