Chief of Staff - Markets Operations - Business Manager

Citigroup Inc.; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Belfast is seeking a strategic business manager to drive the learning strategy within Markets Operations. The role includes engaging with HR, influencing training initiatives, and establishing KPIs for learning programs. Candidates should have strong experience in financial services and excellent communication skills, with a focus on managing skills gaps and developing targeted training interventions. This role offers a hybrid working model and competitive benefits.

Benefits

Generous holiday allowance starting at 27 days plus bank holidays

Discretionary annual performance related bonus

Private medical insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to an array of learning and development resources

Qualifications

• Significant experience in financial services or relevant organisation.
• Ability to execute in a global setting with multiple stakeholders.
• Proven ability to work in a diverse team.

Responsibilities

• Drive the strategy and oversight of MO learning.
• Engage with HR to design effective learning interventions.
• Act as a primary liaison between stakeholders regarding Learning Strategy.
• Establish KPIs to measure impact of learning programmes.
• Line manage one direct report, providing coaching and feedback.

Skills

Knowledge of Markets Operations or Markets environment

Experience in financial services

Ability to translate operational priorities into people solutions

Strong communication skills

Experience in designing learning programs

Knowledge of modern learning methodologies

Experience managing direct reports

Job description

This is a strategic business management role within the Markets Operations (MO) Chief of Staff office, that requires an understanding of Operations, including the ability to navigate across multiple operations disciplines to identify the strategic development needs of the business, and ensure solutions are linked to our operational goals and strategic initiatives.

You will drive the strategy and oversight of MO learning, connecting the dots across Markets and HR stakeholders, to provide a holistic overview to MO leadership. You will ensure that solutions developed are ‘fit-for-purpose’ and drive measurable improvements within MO, acting as the bridge from the business to other parts of the organisation. You will also be the key point of contact into Operations to implement Markets or Citi learning initiatives and will be responsible for identifying and addressing residual skills gaps. As a strategic leader within the team, you must partner effectively across the Chief of Staff team to drive results. This is an exciting role that allows you to support many of our important strategic initiatives in Markets Operations, shaping programs that have a direct impact on our colleague\'s careers.

Key Responsibilities

Learning Strategy

• Engage with HR and People@Markets to design effective learning interventions for Markets Operations specific requirements
• Develop and drive the Markets Operations Learning Strategy aligned to business objectives
• In partnership with Operations leaders, identify skills gaps and future capability needs, and prioritise focus areas

Program Development and Delivery

• Support the execution of strategic HR / Markets / Operations training initiatives within Markets Operations
• Influence existing offerings to ensure they address Markets Operations strategic needs
• Where gaps which cannot be addressed systemically, design, and implement targeted interventions tailored to Markets Operations
• Host training sessions, leveraging Markets Operations SMEs and L&D facilitators as appropriate

Stakeholder Management & Collaboration

• Act as the primary liaison between Markets Operations leadership, HR, Markets and training governance forums
• Effectively communicate regularly on the Learning Strategy to stakeholders at all levels
• Utilise communications tools, including having access to Markets Communications inbox and EDT

Measurement & Continuous Improvement

• Establish KPIs to measure impact and effect of learning programmes on Markets Operations
• Regularly review and enhance initiatives based on feedback and business needs
• Monitor industry best practices and bring innovative / creative approaches into the function

Leadership

• Line manage one direct report, providing coaching, feedback and career development
• Foster a collaborative and high-performance working relationship across Chief of Staff
• As a leader within the team, you will be expected to support the broader chief of staff team, as required, on any critical or urgent initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Key Skills and Experience

• Knowledge of Markets Operations or Markets environment
• Significant experience in financial services or relevant organisation
• Ability to translate complex operational strategic priorities into people solutions
• Ability to execute in a global / complex setting, leveraging multiple stakeholders to achieve results
• Skilled at engaging senior leaders, managers and SMEs to shape and deliver strategic priorities
• Strong communication and facilitation with credibility at all levels
• Track record or knowledge in designing and delivering learning programs, ideally within financial services
• Strong knowledge of modern learning methodologies (digital, blended, experiential, coaching etc)
• Proven ability to work in a team of diverse skill sets and cultures
• Experience line managing at least one direct report

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group: Business Strategy, Management & Administration

Job Family: Business Execution & Administration

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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