Chief Information Officer

Right Recruitment; Hay Mills; On-site; GBP 70,000 - 90,000; Full time

Job summary

A technology recruitment company is seeking a Chief Information Officer in Hay Mills, Birmingham. This office-based role involves managing day-to-day IT operations, ensuring security and efficiency of systems, and liaising with third-party vendors. The ideal candidate should have expertise in cloud migrations, ERP systems, and IT project management. You will deliver user training and support while maintaining data integrity within the organization. Competitive salary and benefits are offered.

Qualifications

• Proven experience in managing IT operations effectively.
• Ability to lead IT projects and improve existing systems.
• Strong communication skills for liaising with departments and vendors.

Responsibilities

• Manage IT operations to ensure systems run securely and efficiently.
• Act as the primary contact for IT improvements and issues.
• Lead enhancements and rollout of ERP modules.

Skills

IT operations management

Cloud migration experience

Active Directory administration

VoIP systems knowledge

ERP system configuration

User training and support

Data integrity and security

Tools

Microsoft 365

Office 365 Enterprise E3

PDQ card machine

Job description

We are currently for a Chief Information Officer to join a company in Birmingham, B9.

Main duties for the Chief Information Officer role :

• Manage day-to-day IT operations across the business
• Ensure systems, networks, and devices run securely and efficiently
• Act as the primary point of contact for all IT-related issues and improvement
• Maintain and support networks, servers, and cloud services (e.g., Microsoft 365)
• Oversee hardware, software, and license management
• Deliver hands‑on 1st–3rd line support to users
• Manage backups, disaster recovery, and business continuity processes
• Lead small‑scale IT projects (upgrades, migrations, new systems)
• Liaise with third‑party suppliers and software vendors
• Experience with cloud migrations or VoIP systems
• Updating design software’s with latest versions, margins and catalogues
• PDQ card machine management – Annual PCI DSS Compliance
• Active Directory and Group Policy administration
• Install & configure a wide range of hardware (including printers, phones, laptops, biometric clocking systems)
• Global administration with Office 365 Enterprise E3
• Occasional working out of hours for system configuration and update
• Print management, setup, install and diagnose
• Oversee day-to-day ERP operations and system performance
• Lead configuration, enhancement, and rollout of ERP modules (e.g., finance, inventory, production, HR, sales)
• Work with departments to analyse processes and define system requirements
• Manage change requests, updates, integrations, and release cycles
• Maintain data integrity, security, and user access controls
• Coordinate with external vendors, implementation partners, and support providers
• Develop and maintain system documentation, workflows
• Deliver user training, onboarding, and continuous improvement initiatives
• Monitor and report on ERP usage, performance metrics, and adoption
• Support integration with third‑party applications (e.g., CRM, BI)
• Updating pricing files where required
• Support sale staff with issues and corrections within the system
• Update system to latest versions

The Chief Information Officer role is an office based role