Chief Customer & Digital Transformation Officer

LegalAndGeneral; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading financial services firm in Greater London is seeking a Chief Customer Officer to lead a 3000-person operational customer services team. This role involves driving customer-centric operations, shaping strategies, and fostering innovation, especially through technology. The ideal candidate will have extensive leadership experience in transforming business divisions and a strong focus on customer engagement. This position offers numerous benefits including a performance-related bonus plan and generous pension contributions.

Benefits

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare plan

At least 30 days holiday

Flexible working options

Electric car scheme

Discounts on company products

Qualifications

• Proven track record of transforming business divisions for cultural and commercial outcomes.
• Experience in driving strategic and technology transformation at large scale.
• Outstanding leadership with ability to implement long-term strategic plans.

Responsibilities

• Lead customer-centric operations and drive technological innovation.
• Define divisional strategies and craft tech transformation plans.
• Build high-performing teams and maximize performance through strong leadership.

Skills

Transformation leadership

Strategic planning

Customer focus

Agile methodologies

Interpersonal skills

Job description

A leading financial services firm in Greater London is seeking a Chief Customer Officer to lead a 3000-person operational customer services team. This role involves driving customer-centric operations, shaping strategies, and fostering innovation, especially through technology. The ideal candidate will have extensive leadership experience in transforming business divisions and a strong focus on customer engagement. This position offers numerous benefits including a performance-related bonus plan and generous pension contributions.