Check-in Agent (Part Time) - Liverpool Airport

Optime Group; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

Optime Group is seeking Check In Agents for Liverpool John Lennon Airport. You will play a crucial role in assisting passengers during the check-in process, ensuring smooth operations and excellent customer service. This role offers ongoing shifts with opportunities for advancement and provides 2 weeks of paid training. Ideal candidates should possess a valid form of ID and have strong problem-solving skills.

Benefits

Weekly pay

Ongoing shifts and development opportunities

2 weeks paid training

Temp to Perm (performance-based)

Qualifications

• Able to stand for long periods of time (4-8 hours).
• Valid Passport or Driving Licence/Birth Certificate or National ID card.
• Proof of National Insurance and Address.

Responsibilities

• Assisting passengers with checking in their luggage and processing documentation.
• Greeting passengers and answering queries to ensure a seamless journey.
• Managing passenger queues and collecting applicable fees.

Skills

Customer Service

Problem Solving

Communication

Organisation

Job description

Aviation Recruitment experts Optime are searching for Check In agents to join a well-respected and successful client in Liverpool John Lennon Airport.

What's on offer:

• Rate of pay: £12.62 per hour
• 25 hours per week.
• Shift pattern: 5 on 3 off (this may be subject to change)
• Ongoing shifts and development opportunities.
• 2 weeks paid training provided from the start date below.
• Weekly pay
• Temp to Perm (performance-based)
• 1st September 2025

Key Duties:

• Assisting passengers with checking in their luggage using the self service machines and processing documentation ahead of their travels.
• The role will require you to work on your feet for extended periods of time.
• The role covers all front of house, customer service tasks to ensure a smooth and seamless passenger journey through Liverpool Airport.
• Greeting passengers on arrival at the airport and answering any queries passengers might have about their journey, assisting with any disruption and resolving issues.
• Check passengers’ travel documents, such as passports, and boarding passes, to confirm their identity and eligibility for travel.
• Collect any applicable fees for checked luggage, excess baggage, or other services, and process payments using point-of-sale (POS) systems.
• Manage and organise passenger queues to ensure an efficient and orderly check-in process, especially during peak travel times.
• Be prepared to respond to emergency situations, such as flight delays, cancellations, or disruptions in a calm and professional manner, providing passengers with updated information and solutions.
• Upholding airline standards and company values at all times in your customer service, personal presentation and timekeeping.
• There will be opportunities to up skill and complete airside boarding training.

Requirements:

• Valid Passport or Driving Licence /Birth Certificate or National ID card.
• Able to stand for long periods of time (4-8 hours).
• UK Settled Status (If applicable)
• Proof of National Insurance
• Proof of (current) Address
• Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.

Shifts:

The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota. This could be subject to change!

An example of the shift hours for 25 hours per week (5 on 3 off pattern):

• Day 1: 03:00am to 07:00am
• Day 2: 04:00am to 08:00am
• Day 3: 04:00am to 08:00am
• Day 4: 15:00pm to 20:00pm
• Day 5: 15:00pm to 20:00pm
• OFF
• OFF
• OFF

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.