Check In Agent - Heathrow Airport

SIXT UK; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading mobility service provider in Greater London seeks a customer service professional for their Fleet Service team. In this role, you will manage vehicle rentals and inspections while providing exceptional service. Candidates should demonstrate adaptability and communication skills, possess a valid driving license, and be open to shift work. Enjoy a competitive starting salary, a performance-based bonus, and generous time off. Join us to contribute to a top-tier customer experience.

Benefits

Competitive Compensation & Financial Security

Generous Time Off

Training & Professional Development

Exclusive Employee Benefits

Wellbeing Support & Life Assurance

Family & Employee Assistance

Qualifications

• Ability to excel in a dynamic environment and work under pressure.
• Keen eye for detail for accurate paperwork and vehicle inspections.
• Strong communication skills for clear interactions with customers.
• Open to work on shift rotations covering branch hours.
• Hold a valid driving license with a minimum of 12 months driving experience.

Responsibilities

• Be the first and last point of contact for customers.
• Manage the check-in and check-out process for rental vehicles.
• Conduct vehicle inspections and complete necessary paperwork.
• Assist with transferring vehicles between locations and manage refueling.
• Deliver outstanding customer service to represent the premium brand.

Skills

Adaptability

Attention to Detail

Communication

Flexibility

Driving License

Job description

Job Description

Do you excel at delivering exceptional customer experiences? At SIXT, we offer you the chance to shine! Join our friendly Fleet Service team, where you’ll be the first and last point of contact for our customers. Your role includes working outdoors in car parks, welcoming customers on arrival, and assisting with returns – all while providing first-class service. Enjoy growth opportunities and a starting salary of £27,580.80 per year, plus a bonus to reward your dedication!

YOUR ROLE AT SIXT

• You will be the first and last point of contact for our customers
• You will manage the check-in and check-out process for rental vehicles, ensuring smooth and efficient service for all customers
• You will conduct vehicle inspections, identifying any damage or defects, and complete the necessary paperwork to support a seamless rental experience
• You will assist the branch team by transferring vehicles between locations and manage vehicle refueling
• You will represent the premium SIXT brand by delivering outstanding customer service at all times

YOUR SKILLS MATTER

• Adaptability You excel in a dynamic environment and can work under pressure, both independently and as part of a team
• Attention to Detail You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
• Communication You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
• Flexibility You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
• Driving License You hold a valid driving license and bring a minimum of 12 months driving experience

WHAT WE OFFER

• Competitive Compensation & Financial Security Receive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT's pension scheme
• Generous Time Off Enjoy 22 days of annual leave, plus bank holidays
• Training & Professional Development Benefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life Assurance Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee Assistance Benefit from family-friendly policies and receive support through our Employee Assistance Programme

Additional Information

About us :

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!