Channel Partnership Manager, Independent Contractors

The Block; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading fintech company is seeking a Channel Partnership Manager for Independent Contractors in the UK. This remote role involves managing the onboarding process, training contractors, and serving as their primary contact for any queries. Successful candidates will have significant experience in partnerships or channel management and strong communication skills, with a focus on helping contractors effectively acquire new sellers into the Square ecosystem. This position is instrumental in building trust-based relationships and providing operational support to enhance performance.

Qualifications

• Minimum 2 years experience in partnerships or channel management.
• Experience with Independent Contractors or external partners required.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Lead contractor onboarding process and training.
• Serve as primary contact for contractor questions.
• Monitor seller acquisition performance and support contractors.

Skills

Communication skills

Organizational skills

Problem-solving abilities

Collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role The Channel Partnership Manager, Independent Contractors will be the primary support and relationship owner for Square's network of Independent Contractors across the UK. This role is entirely focused on ensuring these contractors are successfully onboarded, well-equipped to bring new sellers to Square, and supported with all operational and administrative needs. You will manage the contractor onboarding process, provide ongoing enablement, and act as the first point of contact for all contractor queries-covering topics such as onboarding, program processes, invoicing, residuals, and seller acquisition support. This role reports to the Head of Channel Sales, working remotely within the UK. You Will

• Lead the full onboarding process for new Independent Contractors, ensuring they understand Square's products, program structure, and compliance requirements
• Deliver training, resources, and best practices that set contractors up for success from day one
• Maintain clear, accessible documentation tailored for contractor use
• Serve as the primary day-to-day contact for all contractor questions and needs
• Manage and resolve contractor queries related to invoicing, residual payments, seller onboarding, program rules, and general support
• Build strong, trust-based relationships with contractors through proactive communication and consistent follow-through
• Work closely with contractors to help them identify, engage, and onboard new sellers into the Square ecosystem
• Provide coaching, guidance, and insights to improve contractor effectiveness and confidence in the field
• Monitor seller acquisition performance and ensure contractors have the tools necessary to meet their targets
• Maintain accurate tracking of all Independent Contractor activity and performance metrics
• Identify operational issues or process friction experienced by contractors and propose improvements
• Ensure contractors adhere to program policies, contract terms, and regulatory requirements
  Bachelor's degree and a minimum of 2 years of related experience (or an advanced degree without experience; or equivalent work experience) in partnerships, channel management, account management, sales support, or similar roles
• Experience supporting or managing Independent Contractors, affiliates, resellers, or external partners
• Excellent communication skills, with the ability to deliver clear guidance and support
• Strong organisational, problem-solving, and follow-through abilities
• Comfortable working collaboratively across Sales, Operations, Finance, and Legal
• Ability to work independently in a fast-paced, remote-friendly environment
• Preferred: Background in fintech, payments, SaaS, or related technology sectors; experience with contractor networks, affiliate programmes, or field sales structures; familiarity with CRM tools (e.g., Salesforce); ability to create training resources or partner-facing documentation