Change Manager

Durham University; North East; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious higher education institution is seeking a change management expert for a 2-year role within the Student Journey Futures Programme. The successful candidate will possess exceptional interpersonal skills and experience in diagnosing stakeholder needs, promoting change, and applying best practices to secure project buy-in. This role involves collaboration with multiple departments to drive strategic change initiatives.

Qualifications

• Outstanding interpersonal skills.
• Ability to diagnose stakeholders’ needs.
• Experience in change management.

Responsibilities

• Provide change management expertise within the SJF Programme.
• Implement tools in collaboration with teams.
• Influence stakeholders for project buy-in.

Job description

Overview

The Role and the Department

The Student Journey Futures (SJF) Programme, jointly led by Computing and Information Services (CIS) and Student and Academic Services Directorate (SASD), is delivering a multi-million pound programme of change. This role will be a 2-year fixed term role on one of the university's key strategic projects. The post reports into the SJF Programme Director and works in a matrix management structure with close links into the Strategy Delivery Unit for alignment to Change and Project Delivery approaches. The Strategy Delivery Unit focuses on coordinating and professionally delivering the University strategy.

The post holder will work with the following teams:

• Student Recruitment & Admissions
• Widening Participation
• Academic and Quality Services
• Student Finance
• Student Records and support to academics
• Teaching and administrative services across the organisation that underpin day-to-day activities

Responsibilities

We are looking for a highly motivated individual with outstanding interpersonal skills and a focus on successful implementation of change. The post holder will be responsible for providing change management expertise within the SJF Programme. Key activities include:

• Diagnosing stakeholders’ needs
• Providing guidance and promoting best-practice approaches to change
• Influencing stakeholders to secure buy-in
• Agreeing a tailored approach to the project
• Applying change management tools in collaboration with change teams
• Providing overall support to change activity

Requirements / Qualities

You will need to develop quickly an in-depth knowledge and understanding of the University’s structure and processes. You should be able to work collaboratively with staff at all levels throughout the University, providing support and pro-actively engaging with individuals and groups.

Note: Further information about the role and the responsibilities is at the bottom of this job description.