Change Manager

Colt Technology Services; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology service provider is seeking an Operations & Engineering Change Manager to drive change initiatives across the organization. This role involves developing change management strategies and engaging with stakeholders to facilitate smooth transitions. The ideal candidate will have extensive experience in operations, excellent communication skills, and a proven track record in managing change in hybrid work environments. The position offers a hybrid working model, promoting flexibility and collaboration.

Benefits

Flexible working hours

Extensive induction program

Opportunities for further development

Global Family Leave Policy

Employee Assistance Program

Qualifications

• Relevant experience in change management and operations.
• Proven ability to deal with resistant stakeholders.
• Experience with globally distributed hybrid teams.

Responsibilities

• Drive and manage change initiatives within the O&E function.
• Develop a tailored change management strategy.
• Engage with key stakeholders across the organisation.
• Establish and monitor success metrics for change efforts.

Skills

Experience with Operations and Engineering teams

Excellent communication skills

Strong analytical skills

Ability to influence at senior management level

Experience in change management

Education

Change Management certification

Degree or MBA

Job description

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Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Function: Chief Operations Office

Reporting to: Director Transformation & Enablement

Job Location: Europe

Hybrid working: full and part time options available

Why we need this role

As an Operations & Engineering Change Manager, your primary role is to drive and manage change initiatives within the O&E function. You will collaborate closely with cross-functional teams to ensure successful implementation of different types of change: from strategic shifts and business transformation to process and technological improvements. Your purpose is to facilitate smooth transitions, enhance operational efficiency, and maximise business outcomes for Colt.

What you will do

Maintaining an effective change management function involves:

Executive Sponsorship:

• Activate visible sponsorship from senior executives to demonstrate leadership support for the change initiatives.
• Engage executive sponsors in communicating the vision, rationale, and benefits of the change to all stakeholders.

Assessment and Readiness:

• Conduct a comprehensive assessment of the function and the organisation's readiness for change, including culture, leadership alignment, employee capabilities, and potential barriers to change.
• Identify main impacts and define key stakeholders, assessing their attitudes, perceptions, and concerns related to change.

Develop a Change Management Strategy:

• Develop a tailored change management strategy that aligns with O&E's change management framework, objectives and culture.
• Define the scope, objectives, moments that matter and initiatives of the change management plan, incorporating feedback from stakeholders and subject matter experts, and keeping in close contact with the change management central team.

Communication Plan:

• Develop a proactive and transparent communication plan to keep stakeholders informed and engaged throughout the change process.
• Utilise multiple communication channels, including all hands calls, newsletters, emails, intranet portals, and interactive forums to share updates, address concerns, and solicit feedback.

Stakeholder Engagement:

• Engage with key stakeholders across the organisation, including leaders, frontline employees, support functions, and external partners.
• Foster open dialogue, active listening, and collaboration to ensure that stakeholders feel heard, valued, and included in the change process.

Training and Development:

• Plan and coordinate comprehensive training and development programs to equip teams with the knowledge, skills, and tools needed to succeed in the new environment, which may include role-specific training, coaching, and job aids to support employees in adapting to new processes, systems, and performance expectations.

Change Champions Network:

• Activate and grow the existing network of change champions from different sub-functions and levels of the organisation to promote awareness, adoption, and advocacy for the change.
• Empower change champions to cascade key messages, address concerns, and provide peer support to colleagues during the change journey.

Feedback and Continuous Improvement:

• Solicit feedback from stakeholders at various stages of the change process to assess progress, identify challenges, and gather insights for continuous improvement.
• Encourage a culture of learning and adaptability, where lessons learned from previous changes are leveraged to inform future initiatives.

Monitor and Celebrate Success:

• Establish mechanisms for monitoring and measuring the success of the change management function, including key performance indicators (KPIs), milestones, and qualitative feedback.
• Celebrate moments that matter, achievements, and success stories to recognize the efforts of employees, reinforce desired behaviours, and sustain momentum for ongoing change initiatives.

What we're looking for

• Worked several years closely with Operations and/or Engineering teams, understanding their ways of working, how their objectives are defined and what success looks like for them.
• Experience in dealing with globally distributed teams in hybrid work environments.
• Familiar with both incremental changes related to the introduction of new technologies/systems and/or processual shifts as well as organisational transformational changes.
• Practice in dealing with different types of stakeholders, including those who may be extremely resistant to change.
• Proven track record in combining strategic thinking with a "getting things done" attitude.
• Ability to operate and influence at senior management level internally and externally.
• Builds long-term relationships internally across different cultures; has exceptional interpersonal skills.
• Builds partnerships with internal customers to meet mutual goals.
• Excellent communication skills, both written and verbal.
• Strong analytical skills and ability to structure and present information appropriately to different types of audiences.
• Experience in activating change champions networks and community management.

Qualifications

• Relevant experience, knowledge or training required to perform the role effectively. Formal qualifications (e.g. degree, MBA) are welcome but not essential.
• Has experience of operating and leading significant change projects and programmes.
• Ideally has Change Management certification.
• Ideally has led transformation projects at a manager or senior manager level.

What we offer you:

Looking to make a mark?

At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.