Change Manager

BOOTS; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading retail pharmacy chain in the UK is seeking a Change Manager to drive transformation within its team. The candidate will lead change initiatives, collaborate with various departments, and develop strategies to enable new operational models and ways of working. Ideal candidates will have experience in managing stakeholder relationships and implementing effective change methodologies. This role offers flexible benefits and a welcoming workplace.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to employee assistance programme

Qualifications

• Proven experience developing and delivering engagement and culture improvement plans.
• Experience implementing new ways of working that deliver value in complex businesses.
• Strong understanding of functions including Marketing and Supply Chain.

Responsibilities

• Develop change management strategy tailored to new operating model.
• Conduct change impact assessments and develop capability plans.
• Partner with senior leaders to ensure support of new changes.

Skills

Change Management

Stakeholder Management

Collaboration

Communication

Education

APM Change Management practitioner or equivalent

Tools

Design Thinking

Lean

Six Sigma

Job description

Change Manager

Contract: 12 month FTC

Recruitment Partner: Vyoma Gandhi

About the role

This is an exciting opportunity to join our Transformation specialists on a 12‑month fixed‑term secondment as a Change Manager. You will work with the No7 Beauty Company Transformation Programme team, committed to transitioning the beloved beauty brands business to a new operating model that enables successful delivery of long‑term growth plans.

We are looking for a dynamic Change Manager to lead the people agenda for change in the strategic transformation of our No7 Beauty Company operating model. This role is pivotal in driving the delivery of capabilities, behaviours and culture that successfully enable new structures, and adoption of new ways of working including governance, processes, data and technologies across our global beauty business. You will work with the programme team, cross‑functional teams, senior leaders and external partners to embed change that creates long‑term sustainable value, with care for the strategic ambition.

Key responsibilities

• Develop a change management strategy tailored to transforming the business' operating model to remain future‑fit in a volatile beauty sector.
• Conduct change impact assessments and develop capability development plans with multiple team members.
• Co‑ordinate the development of a future vision and strategic narrative that inspires and ignites people’s passion for personal and business growth.
• Partner with senior leaders across Marketing, R&D, Supply Chain, Commercial and Finance to ensure agreement and support of the new operating model and changes required.
• Build coalitions of change champions across multiple teams and regions.
• Design engaging communication plans that reflect the business transformation and new operating model.
• Deliver messaging that resonates with diverse audiences, across multiple specialisms, areas of expertise and global regions.
• Collaborate with HR and L&D to create training programmes that support new ways of working.
• Ensure teams are equipped to adopt new processes.
• Monitor readiness and adoption metrics, using feedback to refine strategies.
• Find and address resistance through targeted interventions.
• Embed change activities into programme plans and ensure understanding of project milestones.
• Support Agile delivery teams with change enablement tools and frameworks.
• Coach leaders to be visible sponsors of change and role models of new behaviours.
• Provide toolkits and guidance to help managers lead their teams through transition.

What you'll need to have

• Proven experience developing and delivering engagement, culture and capability improvement plans or initiatives.
• Proven experience of implementing new ways of working that deliver value in a complex business.
• Strong understanding of multiple functions including Marketing, Commercial, Supply Chain, Research and Development, Innovation and Digital Transformation in a consumer‑centric environment.

Strong stakeholder management skills, able to influence, secure support, resolve conflicts and manage expectations at all levels.

Collaborator, able to maintain relationships and work effectively with cross‑functional teams in a global matrixed organisation.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.

• Experience in leading change for operating model transformations, within CPG or beauty/fashion industries.
• Knowledge and experience of Change Management methodologies (e.g., Prosci, ADKAR, APM).
• APM Change Management practitioner (or equivalent qualification).
• Experience of process improvement methodologies such as Design Thinking, Lean, Six Sigma, Value Stream Mapping, Agile and Scrum, BPR.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.