Change Delivery Lead, Customer Care Transformation

ASOS; Watford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading online fashion retailer seeks a Change Manager to lead the Change Delivery team. You will be responsible for aligning change initiatives with strategic goals while supporting customer care operations. Ideal candidates have experience in change management methodologies and contact center environments. This position emphasizes a blend of short-term results and long-term strategy, fostering a culture of continuous improvement.

Benefits

Employee discount

25 days paid annual leave

Performance related bonus

Private medical care scheme

Qualifications

• Experience or training in change management methodologies (e.g., Prosci) preferred.
• Ability to influence at various organizational levels.
• Comfortable working with ambiguity and tight deadlines.

Responsibilities

• Lead the Change Delivery team to support ASOS strategic goals.
• Oversee change initiatives impacting customer care.
• Develop stakeholder maps and change impact assessments.

Skills

Change management methodologies

Contact Centre Experience

Ability to influence

Comfortable working with ambiguity

Job description

A leading online fashion retailer seeks a Change Manager to lead the Change Delivery team. You will be responsible for aligning change initiatives with strategic goals while supporting customer care operations. Ideal candidates have experience in change management methodologies and contact center environments. This position emphasizes a blend of short-term results and long-term strategy, fostering a culture of continuous improvement.