Centre Manager Technology enabled care

Millbrook Group Ltd; Burghfield Common; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a Service Centre Manager in Burghfield Common, UK. You will lead a team, manage stock, ensure health and safety, and deliver exceptional customer service. The ideal candidate has senior management experience, knowledge of Technology Enabled Care, and excellent interpersonal skills. The role offers a salary up to £55,000, generous holiday, and a rewards scheme.

Benefits

Company Pension Scheme

Life Assurance

Exclusive perks and discounts

Qualifications

• Proven experience in a fast-paced senior management role.
• Experience with Technology Enabled Care.
• Experience managing customer service teams.

Responsibilities

• Lead and monitor team performance and development.
• Ensure a safety led culture in the service centre.
• Deliver outstanding customer service support.

Skills

Leadership skills

Excellent communication

Conflict management

Customer care

Job description

Overview

We have an exciting opportunity for a Service Centre Manager to join our dynamic team working in Berkshire, RG7. You\'ll be working as part of an engaged and motivated team for a company that is committed to reward and recognition for a job well done. Millbrook Healthcare Group is a rapidly expanding business, with a mission to provide a unique service that will ensure all our valued customers receive the tools and service to enable them to live as independently as possible. Livity Life, part of Millbrook Healthcare Group, is leading the Technology Enabled Care (TEC) revolution! It is a great time to join us, where not only will you be part of a thriving and expanding team, but you will also lead and inspire a team to deliver the most cutting-edge digital tools and transformational service to empower our clients to live safe, independent lives in their own homes.

The Role

• Leading the Team – Coaching, motivating and monitoring the performance of individuals and the team through ensuring regular 1-1 and team meetings along with training, development opportunities and succession planning.
• Health and Safety – Embed a safety led culture, that promotes the safety of colleagues and service users as a key priority of the service centre. Ensure that safety incidents and near-misses are appropriately reported and resolved with agreed timelines. Maintain and lead the Health and Safety Working Group.
• Delivering outstanding customer service and standing as an exemplar to the team. You will be responsible for daily communications with customers, some of whom are vulnerable and the team. You will be logging delivery challenges, refer backs and ensuring our customers and Service Centre Team are supported.
• Stock control – You will be responsible for ensuring stock is correctly received, maintained and issued. You will have responsibility for stock checks, adjustments and variances. You will be updating systems with relevant supplier serial numbers to enable tracking of items.
• Administration – the reach of your administration responsibilities is beyond that of stock control. You will be liaising with our Talent Acquisition Team for team resourcing, assisting with job descriptions and recruitment of new colleagues. And you will be liaising with our Human Resources Team to ensure any sickness days, holidays and Training needs of the team are reported and recorded accurately.

About you

• Proven experience of working within a fast-paced senior management or leadership role.
• Experience working with Technology enabled Care
• Experience managing driver/installers and customer service teams.
• Experience of working in a health or social care setting, including working with vulnerable adults and children.
• Excellent communication skills showing confidence in communicating with staff, senior management, and stakeholders throughout the company.
• Great interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.

What can we offer you?

• An annual salary of up to £55,000 Dependent on experience
• 40 hours Monday to Friday, between 8am and 6pm
• 33 days holiday (including bank holidays) plus optional 5 days unpaid
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

• Care and respect for our colleagues and service users
• Accountable and proud
• Ready to learn and grow
• Enhance our service users’ lives
• Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.