Centre Manager - Orpington Golf - Orpington, London

Mytime Active; Orpington; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading leisure management company in England seeks a Centre Manager to oversee operations, manage multi-disciplinary teams, and ensure financial targets are met. You will be responsible for maintaining high standards, responding to customer inquiries, and developing leisure functions. Ideal candidates should have significant management experience in a leisure or golf environment and relevant qualifications in Leisure Management. Benefits include fitness perks, employee discounts, and support programs.

Benefits

Fitness and Wellbeing benefits

Employee discount on food & drink

Pension & Early Pay option

Recognition for outstanding achievement

Retail and Cinema discounts

Cycle to work schemes

24/7 support via Employee Assistance Programme

Refer a friend bonus

Qualifications

• Proven management experience in a leisure or golf facility environment.
• Experience in implementing sales and marketing strategies effectively.
• Record of maintaining strong customer relationships and ensuring satisfaction.

Responsibilities

• Manage overall operations and financial performance of the Centre.
• Ensure staff compliance with company brand values.
• Respond to customer complaints and solicit feedback to enhance experience.

Skills

Management experience

Sales and marketing strategies

Customer service

Team management

Financial management

Education

Qualification in Leisure Management

Degree or NVQ 4

Job description

Responsibilities

• To be responsible and accountable for the overall management and operations of the Centre;
• To ensure that financial targets are achieved and that the site operates in accordance with the service outputs detailed within the sites specific objectives and Mytime Active business plan covering income/customer satisfaction, attendances and quality management;
• To be responsible and accountable for the overall maintenance of centre and equipment to industry standards and report recommended actions to the rest of the Management Team or facilities team;
• Ensure all staff are displaying, complying and championing the company's brand values both internally and externally;
• Ensure an enjoyable experience for all customers visiting the Centre. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication processes. React to information and create a plan to consistently meet the expectations of all customers.
• To ensure the management, development and co-ordination of staff resources are effectively meeting all operational requirements

Qualifications

• Proven management experience in a multi-facility leisure and/or golf facility environment;
• Proven experience in successfully developing and implementing leisure and/or golf functions to meet business objectives;
• Proven experience of implementing sales and marketing strategies;
• Experience of managing multi-disciplinary teams, either directly or through contracts/franchises;
• Proven experience of supporting the organisations business development strategy, identifying and maximizing new business opportunities, maintaining key relationships and exceeding targets;
• Proven experience in maintaining customer relationships and ensuring excellent customer service as well as meeting all needs appropriate to their business; and
• The post holder will have a recognised qualification in Leisure Management, Sports Development or a related subject preferably to degree level or NVQ 4. An additional business qualification would be advantageous;
• With a proven track record in managing and developing sports and leisure facilities the post holder will ideally have achieved a presence within the industry that ensures personal credibility;
• First Aid at Work, finance management, performance reporting and forecasting, Health & Safety management, Proof of attainment of qualifications;
• Evidence of your right to work in the United Kingdom; and
• Satisfactory Disclosure and Barring Service (DBS) check if needed for the role

Benefits

• Fitness and Wellbeing benefits
• Employee discount on food & drink
• Pension & Early Pay option
• Awards & recognition for outstanding achievement
• Retail, Cinema and Travel discounts and offers through our benefits portal
• Cycle to work and salary sacrifice schemes including holiday and car purchase
• 24/7 support via our Employee Assistance Programme
• Refer a friend and earn a bonus