Central Service Charge Team Manager

Neway International Ltd; Croydon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider is seeking a Central Service Charge Team Manager in Croydon. In this strategic role, you will manage service charge processes ensuring compliance and accuracy. Proven experience in housing or property services and strong financial skills are essential. This role offers a hybrid work pattern with 3 days remote and 2 days in the office, fostering a collaborative team environment. Be part of a mission to drive efficiency and deliver high-quality services.

Qualifications

• Proven experience in service charge management within housing or property services.
• Strong financial management and analytical skills.
• Ability to lead, motivate, and develop a team.

Responsibilities

• Lead and manage the central service charge team to deliver accurate and timely service charge processes.
• Oversee the preparation, review, and reconciliation of service charges in line with regulatory requirements.
• Ensure compliance with financial policies, procedures, and housing legislation.

Skills

Service charge management

Financial management

Leadership

Analytical skills

Communication skills

Organisational skills

Job description

Neway International are seeking a Central Service Charge Team Manager to join our client based with Southern Housing.

Location: Grosvenor House, 125 High Street, Croydon, London, CR0 9XP
Hours: 35 hours per week
Start Date: 15/12/2025

Pay Rate: £30.22 PAYE / £39.56 Umbrella
Work Pattern: Hybrid – 3 days remote, 2 days office-based (Tuesdays and Wednesdays)

About the Client

Southern Housing is one of the UK’s largest housing providers, committed to delivering high-quality services and supporting communities through effective housing management. This role sits within the Service Charge Team, part of the Operations structure, and plays a key role in ensuring accurate financial management and compliance.

The Role

The Central Service Charge Team Manager will oversee the delivery of service charge processes, ensuring accuracy, compliance, and efficiency across the organisation. This position requires strong leadership, financial acumen, and the ability to manage complex service charge calculations and reporting.

Key Responsibilities

• Lead and manage the central service charge team to deliver accurate and timely service charge processes.
• Oversee the preparation, review, and reconciliation of service charges in line with regulatory requirements.
• Ensure compliance with financial policies, procedures, and housing legislation.
• Provide clear reporting and analysis to support operational decision‑making.
• Collaborate with internal stakeholders to resolve queries and improve processes.
• Drive continuous improvement initiatives within the team to enhance efficiency and accuracy.

Candidate Requirements

• Proven experience in service charge management within housing or property services.
• Strong financial management and analytical skills.
• Ability to lead, motivate, and develop a team.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Knowledge of housing legislation and compliance requirements.
• Previous management experience within a housing or property finance environment desirable.

This is a fantastic opportunity to join Southern Housing in a pivotal role, ensuring service charge processes are delivered to the highest standards.