Central Bookings Manager

City and County Healthcare Group Ltd; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare staffing provider in Nottingham seeks a dedicated individual for a full-time management role. You will lead a team of Booking Coordinators, oversee scheduling and staffing operations, and ensure compliance with guidelines. The ideal candidate has proven leadership experience, strong organisational skills, and a deep understanding of healthcare staffing. Join the team and contribute to high-quality healthcare solutions while making a real impact across branches.

Qualifications

• Proven team leadership or line management experience.
• Excellent organisational, time management and problem-solving skills.
• Strong understanding of healthcare staffing operations.
• Confident communicator with excellent interpersonal skills.
• Ability to perform under pressure in a fast-paced service-led environment.

Responsibilities

• Lead and manage a team of Booking Coordinators.
• Oversee day-to-day scheduling and staffing operations.
• Monitor team performance and set objectives.
• Support demand forecasting and optimise staff allocation.
• Implement efficient workflows to streamline bookings.
• Develop strategies to improve fill rates.
• Act as an escalation point for operational issues.
• Ensure compliance with policies and guidelines.
• Provide regular performance reports to the Operations Director.

Skills

Team leadership

Organisational skills

Time management

Problem-solving

Healthcare staffing knowledge

Interpersonal skills

Ability to perform under pressure

Job description

Key Responsibilities

• Lead and manage a team of Booking Coordinators fostering a collaborative and high-performing culture.
• Oversee day-to-day scheduling and staffing operations to ensure timely and accurate placement of healthcare workers.
• Monitor team performance, set objectives and ensure bookings targets and SLAs are achieved.
• Support demand forecasting and optimise staff allocation across all branches.
• Implement efficient workflows and digital tools to streamline the bookings process.
• Develop strategies to improve fill rates, reduce unfulfilled shifts and maximise worker availability.
• Act as an escalation point for operational issues, ensuring swift resolution and continuous service improvement.
• Ensure compliance with internal policies, safeguarding guidelines and regulatory standards.
• Provide regular performance reports to the Operations Director.
• Champion Hamilton Cross culture values and best practices within the central staffing function.

Qualifications

• Essential : Proven team leadership or line management experience.
• Essential : Excellent organisational, time management and problem-solving skills.
• Essential : Strong understanding of healthcare staffing operations.
• Essential : Confident communicator with excellent interpersonal skills.
• Essential : Ability to perform under pressure in a fast-paced service-led environment.
• Desirable : Experience managing centralised or multi-site bookings functions.
• Desirable : Knowledge of compliance and safeguarding in healthcare settings.
• Desirable : Experience within the temporary healthcare staffing sector.

Additional Information

Why Join Us

At Hamilton Cross youll be part of a dedicated team committed to delivering high-quality healthcare staffing solutions. This is an exciting opportunity to lead a centralised function, develop your team and make a real impact across multiple branches.

Hamilton Cross is part of the CCH Group, an Equal Opportunities Employer

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Experience : years

Vacancy : 1