CCTV Operator

ICTS Europe; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A security company in Manchester is seeking a reliable CCTV Operator to monitor and control camera systems within their Alarm Receiving Centre. Responsibilities include data analysis, emergency response, and ensuring the security of premises. Candidates must possess an SIA PSS (CCTV) licence, have strong communication skills, and thrive under pressure. The role involves 12-hour shifts, requiring flexibility for day and night work. Opportunities for training and benefits like health insurance are provided.

Benefits

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• SIA Public Space Surveillance (PSS) (CCTV) licence is essential.
• Five years’ checkable history and references required.
• Pass a criminal records check (CRC) to the required standards.

Responsibilities

• Monitoring and controlling CCTV cameras.
• Producing and analysing data from software systems.
• Responding to requests and queries from colleagues and clients.
• Maintaining records using computer- and paper-based systems.
• Directing a security response to alarm systems.

Skills

Excellent communication

Organisation skills

Interpersonal skills

Strong computer literacy

Customer service skills

Ability to work under pressure

Self-motivation

Education

SIA Public Space Surveillance (PSS) (CCTV) licence

Tools

Immix Cloud

Sentinel

EMS

MS Excel

MS Word

Job description

Overview

Monitoring, controlling and operating CCTV cameras in an Alarm Receiving Centre.

As a CCTV Operator you will be responsible for the pro‑active and reactive monitoring and control of cameras and the operation of video recording equipment. You’ll work closely with the site security officers, ensuring the security and safety of premises, customers and colleagues.

Responsibilities

• Producing and analysing data from software systems
• Responding to requests and queries from colleagues and clients
• Maintaining records using computer‑ and paper‑based systems
• Providing an effective data management system, including the security of stored data and the proper use of camera monitoring equipment and playback facilities
• Reviewing CCTV video material to ensure that the material is of evidential standard
• Directing a security response to alarm systems
• Dealing with emergency situations including liaison with relevant authorities
• Providing statements for use in legal action
• Incident and fault reporting
• Service calls to dispatch engineers to customer locations

The offices are open 24/7 and, as a member of a small team, you will need to be reliable and flexible to support your colleagues as required. Hours of work are usually 12 hours, on a 4‑shift on and 4‑shift off pattern including days and nights.

Qualifications

An SIA Public Space Surveillance (PSS) (CCTV) licence is essential, and to succeed in this role you will also need:

• Excellent communication, organisation and interpersonal skills
• Previous experience in the use of monitoring platforms such as Immix Cloud, Sentinel and EMS
• The ability to work calmly under pressure whilst dealing with multiple issues
• Strong computer literacy and experience in data systems and MS Excel and Word
• Exemplary customer service skills
• Strong self‑motivation and the ability to work unsupervised
• Five years’ checkable history and references
• To pass a criminal records check (CRC) to the required standards

Useful but not essential

• SIA Door Supervision (DS) licence
• First aid at work qualification

Benefits

Full training, uniform, health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme