CBS Advisor - Retail

Rullion; Greater Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned recruitment firm is seeking a Customer Service Advisor in Manchester City Centre. This role involves managing inbound customer queries and delivering exceptional service through various channels. Ideal candidates possess strong communication skills and a commitment to service excellence, with previous experience in customer-facing roles. The position offers state-of-the-art working facilities and requires flexibility in working hours, including weekends. Training will be provided for the diverse shift patterns expected after induction.

Benefits

State-of-the-art facilities

Fully equipped gym

Coffeehouse

Shop and post office

Qualifications

• Solid understanding of IT systems and experience in customer-facing roles.
• Ability to thrive in a fast-paced environment.
• Commitment to delivering outstanding customer service.

Responsibilities

• Manage inbound queries using various systems.
• Deliver exceptional customer experiences across multiple channels.
• Utilize initiative to determine appropriate case handling.
• Identify opportunities to enhance products and processes.

Skills

Customer service experience

Excellent communication skills

Attention to detail

General IT skills

Tools

Microsoft Office Suite

Job description

Customer Service Advisor - Retail

Pay Rate: £12.60 per hour (weekly pay). Contract Length: 3 months. Start Date: 12th January 2025. Location: Manchester City Centre (Office-Based). Background Checks: DBS and Basic Credit Check Required.

Join our client as a Customer Service Advisor and become an integral part of their dynamic team in central Manchester. In this role, you will provide invaluable customer support across their Membership & Ecommerce/Food departments. While comprehensive training will be provided, a solid understanding of IT systems and previous experience in a contact centre or customer‑facing role are essential.

The office is conveniently located just 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. We offer state‑of‑the‑art facilities, including a fully equipped gym, coffeehouse, as well as a shop and post office.

Working Hours

• 37.5 hours per week on a rotational basis.
• First and second weeks: Monday – Friday, 9 am – 5 pm for training.
• Weekend working is required (1.5 weekends in 3 with pre‑arranged lieu days during the week).
• After training, engage in diverse shift patterns, including:
  • Monday‑Friday: 0900‑1700, 1200‑2000, 1400‑2200.
  • Saturday‑Sunday: 0900‑1700, 1200‑20.00.

Key Responsibilities

• Manage inbound queries from customers, members, colleagues, and suppliers using various systems.
• Deliver exceptional customer experiences through multiple channels, including phone, email, social media, and letters.
• Utilize your initiative to determine the most appropriate approach for each case, escalating complex issues to other teams and senior colleagues.
• Identify opportunities to enhance products, systems, and processes.

Qualifications and Experience

• Customer service experience.
• Excellent communication skills.
• A commitment to delivering an outstanding level of customer service with every interaction.
• Exceptional attention to detail and accuracy.
• Ability to thrive in a fast‑paced environment.
• Proficiency in general IT skills, including Microsoft Office Suite (Outlook, Word).

If you're ready to make a positive impact, provide exceptional service, and be a part of an exciting team, apply now to join us as a Customer Service Advisor. We look forward to welcoming you to our vibrant and dynamic workplace in the heart of Manchester City Centre.

Company Information

• This contract vacancy is being advertised by Rullion Ltd.
• Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well‑known brands to SMEs and start‑ups. As a family‑owned business, Rullion's approach is credible and honest, focused on building long‑lasting relationships with both clients and candidates.
• Rullion is a forward‑thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start‑ups to large household names.
• We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.