CAU Booking Clerk - General Surgery - Kent & Medway ICS | Maidstone and Tunbridge Wells NHS Trust

Maidstone and Tunbridge Wells NHS Trust; Pembury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent NHS Trust in Pembury is seeking a General Surgery Booking Clerk to support outpatient appointments and manage waiting lists. The role involves collaboration with team members and clinicians to enhance patient management. Ideal candidates will have excellent customer care skills, with training provided for specific policies. Joining this well-rated Trust offers benefits like 27 days of leave, NHS Pension Scheme membership, and opportunities for flexible working arrangements. Applications close on December 19, 2025.

Benefits

At least 27 days of annual leave

Membership in NHS Pension Scheme

Blue Light card eligibility

Qualifications

• Previous healthcare administration experience is an advantage but not essential.
• Training will be provided for understanding Trust’s access policy and RTT guidelines.

Responsibilities

• Manage patient queries and waiting lists in the CAU Booking team.
• Collaborate with medical secretaries and clinicians to ensure proper patient management.

Skills

Excellent customer care skills

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Job description

Job Overview

We are looking for a General Surgery Booking Clerk on a permanent contract. This is an excellent opportunity to gain experience within our CAU Booking team, booking outpatient appointments, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

Working Hours

General Surgery service hours are 8.00am – 6.00pm Monday – Friday, therefore your working pattern will be between these hours.

Responsibilities

You will be working closely with other team members, medical secretaries, clinicians and the management team to ensure patients are managed appropriately.

Qualifications

Excellent customer care skills are required; training will be provided to gain a thorough understanding of the Trust’s access policy and the 18‑week RTT pathway guideline. Previous healthcare administration experience would be an advantage but is not essential. Knowledge of Microsoft Word and Excel would be preferable.

Benefits

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro‑rata for part‑time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits.
• Blue Light card eligibility.
• Additional benefits can be found in the benefits documents below.

Other Information

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second‑best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey. We are a large acute hospital trust in south‑east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day‑care beds, diagnostic services (X‑ray, MRI, CT and endoscopy), and consultation/treatment rooms.

We are a flexible working‑friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff say.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.

This advert closes on Friday 19 Dec 2025.