Catering Service Supervisor

BaxterStorey; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality firm in the UK is looking for a Service Supervisor to lead catering staff, ensure high customer satisfaction, and maintain food quality. The ideal candidate has experience in hospitality, is passionate about food and customer service, and possesses strong leadership and organizational skills. With competitive pay and a vibrant work environment, this role invites motivated individuals to join a dedicated team committed to excellence.

Benefits

28 days holiday

Birthday holiday

3 volunteering days

3 grandparent leave days

Enhanced maternity leave

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Development training

Pension and life insurance

Discounts via Perkbox

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Responsibilities

• Provide leadership and guidance to catering staff.
• Support and coordinate catering events.
• Maintain high levels of customer satisfaction.
• Oversee food presentation and quality.
• Monitor cleanliness and stock levels.

Skills

Hospitality experience

Passion for food and customer service

Supervisory skills

Delegation skills

Organisational abilities

Effective communication

Solution-oriented

Job description

Company Description

Title: Service Supervisor

Location: HU9

Salary: £13.10ph

Hours: 5 days a week 7:30am-3pm

Benefits:

• 28 Days holiday inclusive of bank holidays.
• Birthday additional holiday.
• 3 days volunteering days.
• 3 days grandparent leave.
• 24 week's enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke development training.
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we're looking for individuals who strive to exceed expectations at every turn.

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

If you are someone who thrives on delivering extraordinary experiences, loves to create a harmonious and collaborative atmosphere, we would love to hear from you!

Job Description

• Provide leadership and guidance to catering staff, including scheduling, training, and performance management.
• Support and coordinate aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards.
• Maintain high levels of customer satisfaction by addressing inquiries, resolving issues promptly, and supporting catering orders.
• Oversee food presentation ensuring quality and consistency, adhering to food safety and sanitation guidelines.
• Keeping the catering areas and service counters clean and fully stocked and monitoring of stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines.
• Assist in stocktaking as required.

Qualifications

• Previous experience within the hospitality industry
• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.