Catering Retail Supervisor

CDD Services (Synchronicity Care Ltd); Darlington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare service provider is looking for a Catering Retail Supervisor in Darlington. The role involves supervising daily operations, ensuring food hygiene standards, and managing staff recruitment and training. Ideal candidates will have experience in catering supervision and strong interpersonal skills. This position supports quality service delivery and operational efficiency in catering services for the hospital.

Benefits

Access to a pension scheme

Night Shift Working Allowances

Bank Holiday Working Allowances

Qualifications

• Experience in supervising staff in the catering sector.
• Ability to work in a fast-paced environment with attention to detail.
• Basic English and maths knowledge.

Responsibilities

• Supervise daily operations of catering services.
• Ensure compliance with food hygiene and safety standards.
• Manage recruitment and training of staff.

Skills

Supervisory skills

Financial data interpretation

Interpersonal skills

Risk management

Education

Food Allergens Awareness Certificate

C&G 706/1 and 706/2 or NVQ equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a key departmental catering supervisor to work within the organisation, with responsibility for the forward planning and development of the restaurants, coffee shops and hospitality elements at Darlington Memorial Hospital within Synchronicity Care Limited (SCL).

The post holder will build strong relationships and trust, taking teams on a journey to find solutions and identify opportunities to drive sales and efficiencies for restaurants, coffee shops and hospitality.

You will have catering experience and, ideally, a catering commercial background with a broad range of experience and skills across the range of supervisory disciplines.

You will enjoy working in a fast-paced environment, be organised and resourceful and be able to think operationally whilst having an eye for detail. You will have a clear passion for the retail catering sector and possess excellent listening, collaboration and facilitation skills. You will be able to bring everyone together whilst ensuring we deliver to the highest standards and achieve the best outcomes for the organisation with patients, staff and visitors at the heart of our decisions

Main duties of the job

The Catering Retail Supervisor is responsible for the daily supervision of staffing and service delivery of the Retail Services at Darlington Memorial Hospital within prescribed budgetary limits, providing a comprehensive, high quality, cost effective and safe service to patients, staff and visitors and external contracts which is responsive to their changing needs.

You will provide day-to-day supervision of retail operational staff and ensure that all retail and hospitality services within SCL are developed and maintained to meet and excel present and future expectations and to ensure commercial profitability of all retail outlets and strive to exceed financial targets.

The post holder will undertake the recruitment, selection, welfare, absence, performance, resolution and disciplinary procedures relating to staff. They will ensure effective induction programmes are undertaken and be responsible for ongoing staff training and development.

The Catering Supervisor will ensure the highest standards of food hygiene safety, food quality, cleanliness standards, leadership and health & safety are achieved and that these standards are maintained through the development of monitoring systems

About us

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services. The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job responsibilities

In conjunction with the Catering Retail Manager responsible for ensuring retail users are offered a choice of nutritious meals and snacks, appropriate for their health needs and religious dietary requirements whilst ensuring that all national policies relating to NHS Catering are adhered to.

With support from the Catering Retail Manager ability to analyse sales figures and forecasting future sales volumes to maximise profits and knowledge for analysing and interpreting trends to facilitate future planning.

Ensure food service and production complies with all current policies and procedures including Critical Control Point 6 (CCP) within HACCP and control of allergens.

Ensure high standards of food service from point of purchase to meal preparation, cooking and service, ensuring quality control processes throughout.

Proactively manage to ensure high standards of cleanliness and working practices are maintained within areas of control to ensure food hygiene regulations are met at all times.

Report promptly and take action to investigate and address food hygiene safety breaches, including the failure of monitoring systems, policies, procedures, equipment and human error.

Provide a safe physical working environment for all staff, patients and visitors within areas.

Ensure equipment is properly maintained and serviced and orders aids via Cardea to maintain staff safety such as clothing and personal protective equipment.

Ensure regular updates are carried out in guidance to the requirements of EHO inspections.

To manage the retail stores ensuring that products are purchased in a timely manner to the correct specification and price.

Ensure effective stock ordering receipting and authorising using the Cardea ordering system.

To ensure that all retail areas including vending are compliant with all CQUIN targets and documented evidence is produced.

Keeping accurate financial records ensuring best value is achieved.

Acting on data from the clerical office responsible for the monitoring of price changes to existing contracts with external suppliers.

In conjunction with the Catering Retail Manager have involvement in developing monitoring systems, policies, procedures to ensure quality control and carrying out risk assessments and action planning to manage risk.

In conjunction with the Catering Retail Manager implement effective management arrangements that ensures SCL/CDDS secures maximum quality and value for money from the Services operated under a Facilities Management agreement

Responsible for the maintenance of the Information Asset Register and be aware of the General Data Protection Regulations (GDPR)

Person Specification

Qualifications

• Basic English and maths
• Food Allergens Awareness Certificate
• C&G 706/1 and 706/2 or NVQ equivalent
• Member of Hospital Caterers Association (HCA)
• Understanding of the NHS England Food Standards
• Basic English and maths

Special Skills & Knowledge

• Risk and compliance within the catering sector
• Good numeracy skills and an ability to interpret financial data
• Basic keyboard skills (D)
• Risk and compliance within the catering sector
• Good numeracy skills and an ability to interpret financial data
• Previous knowledge of business development
• Knowledge of sustainability factors within the catering industry
• Proficient IT skills including Microsoft Word and Excel
• Understanding of the legal and compliance practices within the catering industry
• Knowledge of Data Protection and Caldicott Principles and demonstrate understanding of confidentiality and the associated legal and policy requirements
• Natural & enthusiastic staff member with ability to motivate and develop staff
• Effective interpersonal skills
• Knowledge of broad public policy direction

Special Requirements

• Ability to work multisite and have flexibility to needs of the service
• Knowledge of catering sector

Experience

• Experience of supervising staff
• Industry experience and knowledge within the catering sector
• Experience of working in a reactive & pressurised environment
• Experience of pro-activity
• Extensive experience in management role
• Retail Marketing Skills ; qualification or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.