Catering Engineer Technical Support

Miller’s Recruitment; Ovingdean; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technical support company in the UK is seeking a Technical Support Advisor to assist field-based engineers in diagnosing and resolving technical issues. The ideal candidate should have hands-on experience with bakery and catering equipment, a strong technical background, and solid understanding of wiring schematics. The role includes real-time support, interpreting technical manuals, and resolving technical issues effectively. Training opportunities available.

Benefits

Training in City & Guilds accredited academy

Job Specific Uniform & tooling

Company Pension

32 days holiday per year

Company-wide fun days and charity events

Responsibilities

• Provide real-time technical support to engineers.
• Interpret technical manuals for accurate part identification.
• Assess the priority of reactive calls based on severity.
• Triage jobs to streamline resource planning.
• Transcribe verbal technical details from engineers.
• Identify, diagnose, and resolve technical issues.

Skills

Wiring schematics understanding

Expertise in electrical systems

Analytical and problem-solving skills

Strong communication abilities

High level of computer literacy

Familiarity with industry-specific tools

Ability to research and adapt

Job description

Overview

Due to growing business demands, we’re expanding our operations team and looking for a talented Technical Support Advisor to join us.

If you have hands-on experience with Bakery and Catering equipment and a strong technical background, this role could be a perfect fit. Whether you’re an Electromechanical Technical Advisor or an Engineer ready to step into a support position, we want to hear from you!

Your Role

As our Technical Support Advisor, you’ll be the go-to expert, assisting field-based engineers in diagnosing and resolving technical issues efficiently. Your responsibilities will include:

• Providing real-time technical support to engineers to troubleshoot faults
• Interpreting technical manuals to ensure accurate part identification
• Assessing the priority of reactive calls based on severity
• Triage jobs to streamline resource planning and improve efficiency
• Transcribing verbal technical details from engineers into company systems
• Identifying, diagnosing, and resolving technical issues with precision

What You Bring

We’re looking for someone with a strong technical skillset and problem-solving mindset. You should have:

• Solid understanding of wiring schematics and technical documentation
• Expertise in electrical and mechanical systems
• Sharp analytical and problem-solving skills
• Strong communication abilities
• A high level of computer literacy
• Familiarity with industry-specific tools and technologies
• The ability to research and adapt to new equipment

Company Information

Who are we?
Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our service are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people
Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments:

• New (2021) Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• 32 days holiday per year
• Regular staff ‘treats’ for employees and their families