Catering Account Director

Gather & Gather UK; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading food service provider in London is looking for an experienced Account Director to manage client relationships and oversee operational performance. You will be responsible for ensuring contracts meet service levels, managing financial performance, and leading operational teams. The ideal candidate will have strong leadership skills, financial acumen, and the ability to build long-term client partnerships. This role offers a competitive salary ranging from £55,000 to £65,000 along with a comprehensive benefits package, including personal development opportunities and a pension scheme.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Wellbeing strategy and Employee Assistance Programme

Family friendly support

Regular social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes and people awards

Long service awards

High street discount vouchers

Qualifications

• Experience in client relationship management and operational management.
• Strong financial acumen with budgeting and forecasting skills.
• Ability to lead and motivate teams effectively.

Responsibilities

• Manage client relationships and expectations to foster long-term partnerships.
• Ensure contractual obligations are met and exceed service levels.
• Oversee financial performance, managing costs and maximizing profitability.
• Lead and develop operational teams to maintain service excellence.

Job description

Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together.

We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.

Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award winning teams - we are currently recruiting for Account Directors to join our growing business based in London.

Location: Zone 1 London

Salary: £55,000 - £65,000 per annum + travel + package

Working Pattern: Monday - Friday - 40 hours per week

Key Responsibilities

Client relationship management

• Act as the primary senior point of contact for clients, building and maintaining strong, long-term partnerships.
• Manage client expectations and communicate project progress, addressing any issues and keeping them informed of developments.

Operational and contract management

• Ensure contract delivery meets or exceeds agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Oversee all aspects of contract performance, including compliance with contractual terms and health and safety regulations.
• Develop and implement operational excellence and innovation within contracts.
• Produce regular performance reviews, reports, and strategic development plans.

Financial and commercial management

• Manage the financial performance of contracts, including budgeting, forecasting, and cost control.
• Maximise profitability by controlling costs and managing margins.
• Identify and drive revenue growth opportunities, such as upselling new services.
• Lead the company's role in contract retenders.

Team leadership

• Lead, motivate, and develop operational teams to ensure consistent service excellence.
• Foster a collaborative culture and ensure staff are trained and managed effectively.
• Ensure compliance with all regulatory, safety, and quality standards across all managed sites.

What's in it for you?

Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers