Casualty Claims Handler

Davies; Leeds; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A leading claims management company in the UK is seeking a dedicated Liability Claims Handler to efficiently manage EL & PL claims for personal injury and property damage. The successful candidate will handle a caseload, ensuring proactive claims solutions while liaising with clients and insurance partners. Experience in casualty claims handling is essential, and the role offers competitive benefits including career development opportunities and flexible working arrangements.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increasing with service

Qualifications

• Previous Casualty Claims Handling experience essential.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies desirable.

Responsibilities

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims from the desk.
• Obtaining all necessary evidence and relevant documentation.

Skills

Experience handling EL (Employers Liability) & PL (Public Liability) claims

Experience handling personal injury

Experience handling third-party property damage

Good communications skills at all levels

Excellent customer service

Job description

Casualty Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Leeds

Description

Previous Casualty Claims Handling experience essential

Davies are looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claim’s handling.

The successful candidate will manage an allocated caseload, completing enquires in relation to policy indemnity, legal liability and quantum, reporting to clients and ensuring that claims are handled proactively in accordance with the handling philosophy of Casualty Claims Solutions and their clients.

This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.

Key Responsibilities

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate.
• Obtaining all necessary evidence and relevant documentation.
• Determining appropriate actions for the resolution of the case.
• Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics.
• Negotiating settlement where appropriate, within agreed authority limits.
• Corresponding with all parties professionally to proactively progress the case to conclusion.
• Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times.
• Maintaining a proper reserve at all times by regular review.
• Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Skills, Knowledge & Expertise

• Experience handling EL (Employers Liability) & PL (Public Liability) claims
• Experience handling personal injury
• Experience handling third-party property damage
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan