Casual Restaurant and Hospitality Manager

Arena Racing Company; Chepstow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading UK racecourse group is looking for a Restaurant and Hospitality Manager to oversee service delivery at Chepstow Racecourse. The ideal candidate will have experience in fast-paced hospitality management and possess strong leadership skills. You'll lead a motivated team, ensure excellent guest experiences, and manage operational efficiency. The role offers casual and flexible hours, competitive pay, and the chance to be part of a vibrant atmosphere. Join our enthusiastic team and make a difference!

Benefits

Casual and flexible hours

Competitive pay

Opportunities for extra shifts

Supportive team environment

Qualifications

• Proven experience in retail or hospitality management in fast-paced environments.
• Confident leadership skills to inspire diverse teams.
• Excellent communication and customer service standards.
• Flexible and adaptable for first-class experiences.
• Strong problem-solving skills to handle challenges.
• Professional and well-presented at all times.
• Comfortable working outdoors in all weather.

Responsibilities

• Lead and support your team for high-quality service.
• Ensure guests receive a warm welcome and professional experience.
• Train team members to be confident and event-ready.
• Manage staffing levels and shift planning.
• Maintain stock levels and reduce wastage.
• Uphold standards of cleanliness and compliance.
• Resolve customer queries or complaints promptly.
• Create a positive atmosphere for guests and staff.
• Drive sales and upselling opportunities.
• Delegate tasks for efficient service delivery.

Skills

Leadership skills

Communication

Customer service

Problem-solving

Team motivation

Tools

Tills and PDQ machines

Job description

This is a casual, flexible position focused on managing restaurant and hospitality areas within Chepstow Racecourse. As a restaurant and hospitality manager, you'll take ownership of service delivery, team performance, and operational efficiency across your designated area.

Responsibilities

• Lead, motivate, and support your team to deliver consistent, high-quality service.
• Ensure every guest receives a warm welcome and professional, attentive experience.
• Brief, train, and develop team members so they're confident and event-ready.
• Manage staffing levels, break schedules, and shift planning on the day.
• Maintain stock levels, assist with rotation, and minimise wastage.
• Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
• Resolve customer queries or complaints promptly and professionally.
• Create a positive, energetic atmosphere for both guests and staff.
• Drive sales, upselling opportunities, and overall business performance.
• Delegate tasks clearly to ensure smooth, efficient service delivery.

Qualifications

• Proven experience in retail or hospitality management within fast-paced environments.
• Confident leadership skills with the ability to inspire and support diverse teams.
• Excellent communication and customer service standards.
• Flexible, adaptable, and committed to delivering first-class experiences.
• Strong problem‑solving skills and the ability to handle challenges calmly.
• Professional, well‑presented, and guest‑focused at all times.
• Experience using tills and PDQ machines.
• Comfortable working outdoors in all weather conditions.

Desirable Experience

• Background in premium F&B, events, or restaurant management.
• Knowledge of licensing, food hygiene, and health & safety regulations.
• Personal Licence Holder (advantageous).
• Strong organisation, planning, and systems skills.
• Track record of increasing sales and improving operational standards.
• Natural ability to motivate teams and encourage positive working culture.

Why Work With Us?

• Be part of the excitement at one of the South West's most vibrant racecourses.
• Casual, flexible hours‑perfect for fitting around other commitments.
• Competitive pay with opportunities for extra shifts and development.
• Join a supportive, enthusiastic team within one of the UK's leading racecourse groups.