Casual Library Assistants

Calderdale Council; Halifax; On-site; GBP 18,000 - 25,000; Part time

Job summary

A local government organization is seeking library assistants to join their casual pool. The role involves working in vibrant community hubs, assisting with digital services, and engaging with the public. Strong customer service skills and experience in a library or customer-service environment are essential. The position requires flexibility to work across different sites. Applicants are encouraged from diverse backgrounds to create an inclusive workforce.

Qualifications

• Literate and numerate, with a good general level of education.
• Experience of working with the public in a library or other customer-service environment (paid or voluntary).
• Some experience using computerised systems and online services.

Responsibilities

• Work with the public in a library or other customer-service environment.
• Assist customers with computerised systems, Wi-Fi, and digital services.
• Maintain a safe and welcoming environment for all visitors.

Skills

Customer service experience

Digital literacy

Flexibility

Education

Good general level of education

Job description

Overview

We are recruiting library assistants to join our casual pool. Forget the traditional view of a library – we are now vibrant community hubs offering a safe space for all. A modern library service doesn’t only offer books. We also provide digital services, community engagement, a social experience, access to lifelong learning and a warm welcome for everyone. Calderdale Libraries participate in the Warm Welcome scheme each year, supporting the Council’s commitment to helping residents with the cost‑of‑living crisis.

Key Responsibilities

• Work with the public in a library or other customer‑service environment (paid or voluntary)
• Assist customers with computerised systems, Wi‑Fi, wireless printing and scanning, digital books and apps
• Support key holding, building responsibilities, cash management and lone working as required
• Participate in promotional activities and community engagement events to keep libraries relevant to local communities
• Maintain a safe and welcoming environment for all visitors

Requirements

• Literate and numerate, with a good general level of education
• Experience of working with the public in a library or other customer‑service environment (paid or voluntary)
• Some experience using computerised systems and online services
• Flexibility to work across different sites and on various shifts, including standing for large parts of the day

Interview Information

Closing Date: Sunday 1st February 2026

Interview Dates: 10th, 12th, 17th March 2026. We may utilise digital interview methods.

For support on your application please read our Application Booklet or visit our website.

Calderdale Council embraces a diverse workforce and is committed to providing an inclusive environment. We encourage applications from under‑represented communities. All applications are anonymised before being seen by the selection panel.