Casual Front of House Assistant

Arsenal Football Club; St Albans; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading football club is seeking a Front of House Assistant to join their Catering team at the Sobha Realty Training Centre. This role requires excellent customer service skills, a positive attitude, and the ability to work flexible hours, including evenings and weekends. Candidates should have proven experience in a similar environment and strong communication skills. The role involves serving food and drink, supporting stock management, and maintaining safety compliance. Join a team that values community and inclusivity!

Qualifications

• Proven experience in a similar catering environment or customer-facing role.
• Confident communication skills with a positive team-player attitude.
• Ability to adapt under pressure and effectively prioritize workloads.
• Availability to work flexible hours, including weekends and bank holidays.
• Maintain exceptional professional behavior as a representative of the club.

Responsibilities

• Serve food and drink while providing excellent customer service.
• Communicate clearly and uphold club policies.
• Support restocking of front-of-house areas and cleanliness.
• Ensure safety and compliance with hygiene regulations.
• Show flexibility and assist the catering team as needed.

Skills

Customer service

Communication

Adaptability

Flexibility

Team player

Job description

The Role

We are looking for a Front of House Assistant on a casual basis, to join our Catering team at our Sobha Realty Training Centre. We are looking for someone with a passion for food, who has a positive attitude and thrives in a team environment.

Note: this role will involve working flexible hours, including weekday evenings and weekends.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Discover why ‘Our Gunners’ are proud to be part of our team – view their stories here.

Your day-to-day

• Deliver excellent customer service – you will serve food and drink while providing excellent customer service to staff, players and visitors


• Lead by example – you will communicate clearly and professionally with all customers, upholding club policies at all times, especially health and safety, food hygiene and safety procedures and safeguarding


• Support on stock management – you'll support the team in restocking front-of-house areas and ensure cleanliness throughout service


• Maintain safety and compliance – you will ensure the safety of others is considered and confidentiality is maintained at all times when work is being undertaken, ensuring the compliance of nutrition and sanitation regulations and all industry hygiene and safety standards


• Support the Front‑of‑House and catering team – you'll show flexibility and a positive, can‑do attitude throughout to help out in other areas where required

What We Are Looking For

• Proven experience in a similar catering environment – you have experience in a customer‑facing or food service role


• Communication skills – you are a confident, clear communicator with a positive team‑player attitude


• Adaptable and organised mindset – you thrive under pressure and you’re able to effectively adapt to change and prioritise workloads accordingly


• Flexibility – you have availability to work weekdays and/or weekends, early mornings and bank holidays


• Trusted ambassador for our club – you recognise your responsibility as a representative of our club and maintain exceptional standards of professional behaviour towards colleagues, players and the wider public


• Proud team player – you're able to display the integrity and discretion that's needed to be a trusted team player

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date – Monday 5th January 2026

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.

Good luck!