Casual Duty Officer

Colchester City Council; Colchester; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local government entity in Colchester seeks a committed Casual Duty Officer to oversee sports and leisure facilities. This role involves staff supervision, managing bookings, and ensuring exceptional customer service. Ideal candidates will have prior experience in similar sectors, strong customer service skills, and the ability to work flexible hours, including weekends. Join us in enhancing community wellbeing with various sports activities and dedicated service.

Benefits

Free Gym membership

Various Staff discounts

Pension with immediate life cover

Generous Annual Leave

Travel Discounts

Online Discounts

Healthcare Discounts

Learning and development

Qualifications

• Experience within the public or private sector is preferred.
• Ability to assist with staff performance management and rostering.
• Experience in supporting income generation and retention efforts.

Responsibilities

• Oversee day-to-day operations of sports and leisure facilities.
• Ensure high standards of service delivery and customer satisfaction.
• Support bookings and manage equipment.

Skills

Experience in sports or leisure facilities management

Customer service skills

Ability to supervise staff

Cash handling experience

Knowledge of quality management framework

Job description

Contract type: Casual

Working hours: As and when required, which include weekend, morning and evening shifts.

An enhanced Disclosure and Barring Service Check (DBS) including the children's barred list is required for this position.

We reserve the right to close the vacancy at any time; therefore early submission of your application is encouraged. Interviews will be held as and when candidates are successfully shortlisted.

Are you a dynamic individual with a passion for sports, leisure, and wellbeing. We are looking for a committed, ambitious and engaged Casual Duty Officer to join our strong team and contribute to the vibrant community of Colchester. Our aim is to provide various sport activities accessible to a wider community.

As a Casual Duty Officer, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities, including staff, bookings, and equipment. Reporting to the Operations Manager, you will play a pivotal role in ensuring the highest standards of front-line service delivery and customer satisfaction.

The successful candidate would ideally have similar experience within the public or private sector. Experience collaborating with departments, assisting with supervision and performance management of staff in rostering, cash handling, membership administration and much more. Supporting income generation and retention efforts would be expected, and experience of working with a quality management framework such as QUEST would be an advantage.

Casual hours available as and when required which include weekends, mornings, evenings.

You will be exposed to multiple sites within the Leisure World portfolio and in this multi-skilled role, there will every opportunity for training, growth, development, and promotion.

If you are passionate about making a difference in the health and wellbeing of our community, we want to hear from you. Join us in our mission to create a healthier, happier Colchester.

Early applications are encouraged as interviews are immediately available. The vacancy may close earlier than the advertised closing date if a suitable and preferred candidate is identified.

Benefits

• Free Gym membership
• Various Staff discounts at Leisure World
• Pension with immediate life cover
• Generous Annual Leave
• Travel Discounts (where applicable)
• Online Discounts
• Healthcare Discounts
• Learning and development

For an informal discussion regarding this vacancy, please contact Janina Vysniauske at [e-mail]

For a copy of the job description, please click here.