Caseworker

Essex County Council; Chelmsford; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A local government authority is seeking a Caseworker to support its legal services team. The role involves aiding lawyers with routine legal tasks and ensuring high-quality service delivery to clients. The ideal candidate should have at least a Level 3 education and experience in a legal environment. Exceptional customer service skills and the ability to build relationships with clients and colleagues are essential. The position offers opportunities for professional development and operates on a hybrid working model.

Qualifications

• Educated to Level 3 (A level) or equivalent by experience.
• Experience of working within a legal setting assisting in legal work.
• Evidence of continuing professional development in relevant professional area.

Responsibilities

• Support legally qualified colleagues in providing routine legal work.
• Ensure customer service meets client needs and supports productivity improvements.
• Develop working relationships across organizations to ensure quality service.

Skills

Customer service skills

Ability to build relationships

Understanding of client needs

Education

Educated to Level 3 or equivalent

Job description

Caseworker - Essex Legal Services

Permanent, Full Time

£25,081 to £27,653 per annum

Location: Chelmsford

Closing Date: Tuesday 20th January 2026 at 11.59pm

Interview Date: Thursday 29th January or Friday 30th January 2026

There will be an expectation for you to attend the office based in Chelmsford, Essex 1-2 days per week, and 'as and when' the service requires.

The Role

Essex Legal Services provide high quality, professional, legal advice across the Council and to increasing numbers of external clients. Providing a client facing legal service which proactively embraces change and delights the customer.

The Opportunity

As a caseworker, you will support legally qualified and other colleagues, in providing routine admin and quasi legal tasks, aligned to the delivery of legal work. Working directly to lawyers and paralegals in the Criminal and Enforcement Section of the Dispute Resolution and Employment Law Team, you will be commissioned to undertake various tasks such as preparing Briefs to Counsel, bundles, and liaising with internal and external clients. You will contribute to delivering a more efficient, professional service that is valued by our customers and improves their business.

Educated to Level 3 or equivalent, with significant work experience in a legal environment. With an ability to build good working relationships both with colleagues and clients, you will deliver excellent customer service.

Accountabilities

• Supports legally qualified colleagues in the delivery of all aspects of routine legal work across the Council and to external customers.
• Good understanding of client needs and provides them with a service they value, which supports them in driving the delivery of productivity and efficiency improvements.
• Supports colleagues in the development of current and future business opportunities, to promote the Essex Legal Services' vision to the external market.
• Responsible for delivering personal objectives in support of the function's overall business plan.
• Develops good working relationships across the Council, schools, other local authorities and the private sector, to ensure a quality service is provided to the customer.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to Level 3 (A level) or equivalent by experience.
• Evidence of continuing professional development and developing knowledge in relevant professional area.
• Experience of working within a legal setting in a public service or private sector environment, assisting in the provision of legal work.
• Experience of working in criminal law helpful but not essential
• Proven track record of excellent customer service skills.
• Works collaboratively with colleagues and the client base, to understand customer needs with a strong focus on delivering positive outcomes which meet these needs.
• Ability to develop professional credibility with a client base at differing levels.
• Ability to develop working relationships across a large, complex organisation and with internal and external partners/stakeholders and clients.