Casework Support Officer

Eurofins USA Environment Testing; Tamworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A market-leading forensic service provider in Tamworth is seeking a Casework Support Officer. The role involves supporting Caseworking Scientists by managing exhibits and ensuring documentation integrity within the Laboratory Information Management System. Ideal candidates will have 5 GCSEs, experience with Microsoft and Google packages, and the ability to thrive in a busy environment. In return, the position offers a competitive salary, a comprehensive benefits package, and opportunities for personal development.

Benefits

Life Assurance (3 times annual salary)

Company Pension Plan

25 days annual leave plus bank holidays

Employee Assistance Programme

Discount vouchers on wellness hub

Enhanced company sick pay

Qualifications

• Minimum of 5 GCSE’s at grade 4-9 or above to include English, Maths and Science.
• Knowledge and experience of Microsoft and Google packages.
• Understanding of the confidential nature of the business.

Responsibilities

• Receive and return exhibits, maintaining integrity.
• Record and update case information in C-LIMS.
• Communicate effectively with team members throughout the case lifecycle.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Workspace

Excellent communication skills

Education

Minimum of 5 GCSEs at grade 4-9 including English, Maths and Science

Job description

Company Description

Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, which is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on and forensics. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2022, Eurofins generated total revenues of EUR 6.7 billion and has been among the best performing stocks in Europe over the past 20 years.

Job Description

We are recruiting for a Casework Support Officer (CSO) to join our team in Tamworth. This role is ideal for someone seeking a rewarding career in forensic testing within a well‑established, market‑leading organisation with over 30 years’ experience supporting Police Forces across England and Wales, as well as commercial and public sector clients.

As a CSO, you will support Caseworking Scientists by handling exhibits, managing case receipt and return processes, and ensuring accurate documentation within our Laboratory Information Management System (C‑LIMS). You will play a key role in maintaining exhibit integrity, meeting customer requirements, and supporting smooth case progression.

Key Responsibilities and Accountabilities

• Receive and return exhibits, following all processes to maintain integrity and continuity.
• Record and update case information in C‑LIMS.
• Triage and assess incoming cases, identifying key requirements and delivery deadlines.
• Package items for return and ensure all continuity records are completed.
• Carry out case administration including invoicing, pagination, filing, customer communication, defence requests and travel arrangements.
• Undertake general office duties such as managing post and escorting visitors.
• Adhere to Standard Operating Procedures, Customer Operational Protocols, Health & Safety, and the Eurofins Quality Management System.
• Communicate effectively with scientists and other team members throughout the case lifecycle.
• Maintain high standards of quality and customer service in a busy environment.

Qualifications

• Minimum of 5 GCSE’s at grade 4‑9 or above to include English, Maths and Science.
• Knowledge and experience of Microsoft and Google packages (Word, Excel, PowerPoint, Google Workspace)
• Understanding of the confidential nature of the business
• Excellent written and oral communication skills
• Ability to adapt quickly in a fast‑paced, challenging environment

Preferred Knowledge, Experience and Technical Skills

• Previous experience of working in a support role
• Recent experience of working within an environment handling forensic exhibits

Behaviours

• Demonstrate ownership of issues that arise day to day.
• Display patience, determination, attention to detail and integrity at all times
• Exhibit high levels of concentration, accuracy and reliability.
• Strong communication skills and the ability to work co‑operatively with others, focussing on a collective goals.
• Excellent telephone manner and a focus on customer service.
• Demonstrate initiative, adopting a pro‑active attitude to continuous improvement.

Additional Information

Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV3 and SC), as such any criminal convictions (including criminal convictions held by: you, your partner, parents, siblings, children (over the age of 10) and anyone living with you (who doesn’t fit these relationships) may prevent you from gaining security clearance. Further information on the security clearance process and requirement can be found at https://www.warwickshire.police.uk/police-forces/warwickshire-police/areas/warwickshire-police/about-us/about-us/police-national-vetting-service/. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.

Benefits

In return for your hard work and loyal service, we will offer you a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days, buy and sell holiday. In addition, we also offer the following:

• Life Assurance (3 times annual salary)
• Scottish Widows Company Pension Plan
• 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
• Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
• Employee tech scheme
• Discount vouchers and flexi reward points on our employee wellness hub
• Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee
• Learning and study support
• Employee Assistance Programme
• Health Cash Plan membership
• Enhanced company sick, maternity and paternity pay scheme
• Refer a friend scheme
• Subscription to mental health support and wellbeing
• Free on‑site car parking

Due to the nature of the work we undertake on‑site, you must inform us if you come into contact with any firearms or ammunition through work or any other reason as there will be precautions you will need to take in order to enter the premises. This also applies to persons involved in clay pigeon shooting, and those who regularly use any cartridge based tools such as nail/stud guns. Please provide details on your application.