Case Manager, Researcher, Geneology, London

Buy Local Sundridge Ltd; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading genealogy firm in London is seeking a Researcher or Case Manager. This role involves researching family trees, liaising with families, and administrative tasks. The ideal candidate will be degree educated, organized, and possess strong communication skills. Exceptional attention to detail and problem-solving abilities are essential. This position offers numerous employee benefits and opportunities for personal growth.

Benefits

25 days holiday plus bank holidays

Annual discretionary bonus

Contributory pension scheme

Enhanced sick pay

Private health care access

Qualifications

• Recent graduates or candidates with 2-3 years post graduate experience for Case Manager role.
• Excellent grasp of English language required.
• Clear handwriting and phone experience needed.

Responsibilities

• Research family trees and locate next of kin.
• Liaising with family members via telephone.
• Updating solicitors and public sector contacts.

Skills

Strong communication skills

Organizational skills

Geographical knowledge of UK

Problem solving

Education

Degree educated

Tools

Microsoft Systems

Job description

Role: Researcher / Case Manager Genealogy Company

Location: London (Office Based)

Salary: DOE Plus Annual Bonus

About Us:Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the countrys largest genealogists/heir hunter firms and due to substantial organic growth, are looking to recruit a Researcher or Case Manager for their London office.

Day To Day Tasks

Using various databases available to research family trees and locate next of kin

Liaising with family members via telephone for the most part

Updating solicitors and public sector contacts

General admin tasks such as requesting updates on cases and adding notes to systems.

Computerising family trees

Ordering certificates from GRO or local registrar

Preparing reportsfor both internal and external parties.

Researcher applicants will cover all the above tasks, but an emphasis will be on the Research element of the role assisting the Case Manager.

The Ideal Candidate Will Have/be

Degree educated. Recent graduates can apply for a Researcher role or those with a minimum of 2-3 years post graduate work experience within a professional office environment may be considered for the Case Manager role.

Ultra-organised and possess strong communication skills including a good telephone manner.

An excellent grasp of English language and neat, clear handwriting.

Experience on the phone

Geographical knowledge of towns, cities and counties in the UK.

Basic knowledge of Microsoft systems

Able to manage workloads working to tight deadlines.

Able to prioritise

An exemplary sickness & punctuality record

A proven team player.

Able to work as part of a team and also independently.

Proactive in problem solving but know when to ask for help, not being afraid to ask for advice in a busy office environment.

Employee Benefits

Pay & Rewards:

Standard 25 days plus statutory bank holidays

Additional leave days for loyal service (1 day per year at 5+, 10+, and 15+years service)

Complimentary leave days to support employee wellbeing after one year of employment.

Annual discretionary bonus based on personal and departmental performance paid every December.

Contributory pension scheme - 5% employer contribution plus 5% employee contribution

Enhanced sick pay.

Enhanced maternity and paternity leave

Free Will writing service plus mirror will for partner/spouse provided by a specialist solicitor.

Free eye test with a£50 contribution towards glasses/contacts needed for DSE work.

Access to Private Health Care scheme

Access to a reorganisation of the working week to a 4-day week after probation

This is a great opportunity and salary is dependent upon experience. Apply now for more details.

LNKD1_UKTJ