Case Manager – Incident & Escalations (Hybrid)

Movianto; Normanton and Altofts; Hybrid; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain solutions partner is seeking a Case Manager in Normanton to handle incidents and escalated queries. The successful candidate will ensure exceptional customer experiences and maintain strong relationships while working a hybrid schedule. This position offers a salary of £26,068.00 per annum and includes various benefits such as discounted gym memberships and a holiday purchase scheme. Candidates should have extensive customer service experience and excellent communication skills.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Up to 4% Employer Pension Contribution

Access to Simply Health

24/7 GP and counseling

Cycle to Work scheme

Qualifications

• Experience in a customer service environment with a focus on quality.
• Ability to manage escalated queries and deliver effective outcomes.
• Capable of working well within a team and under pressure.

Responsibilities

• Build and maintain strong customer relationships.
• Manage escalated queries end-to-end with timely resolutions.
• Review and improve processes to enhance customer experience.

Skills

Extensive experience in customer service

Strong customer focus

Excellent communication skills

Ability to work under pressure

Job description

A leading pharmaceutical supply chain solutions partner is seeking a Case Manager in Normanton to handle incidents and escalated queries. The successful candidate will ensure exceptional customer experiences and maintain strong relationships while working a hybrid schedule. This position offers a salary of £26,068.00 per annum and includes various benefits such as discounted gym memberships and a holiday purchase scheme. Candidates should have extensive customer service experience and excellent communication skills.