Case Manager

Movianto; Ackton; Hybrid; GBP 27,000; Full time

Job summary

A leading pharmaceutical supply chain partner in Ackton is seeking a Case Manager to manage incidents and escalated queries. The role requires building strong customer relationships and ensuring high service standards. Candidates should have substantial customer service experience, excellent communication skills, and a results-oriented mindset. This full-time position involves working three days on-site and two days homebased, with a starting salary of £26,060 annually and various benefits, including discounted gym memberships and extensive annual leave.

Benefits

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Access to Simply Health

24/7 GP and counselling services

Cycle to Work scheme

Qualifications

• Extensive experience in a customer service environment focused on quality.
• Results-oriented with the ability to drive required outcomes.
• Proficient in managing escalated queries and delivering effective solutions.

Responsibilities

• Build and maintain strong customer relationships.
• Manage escalated queries from start to finish.
• Support Team Managers with reporting and training needs.
• Continuously improve processes and enhance customer experience.
• Analyze feedback and trends for informed recommendations.

Skills

Customer service experience

Results oriented

Strong customer focus

Investigative skills

Pressure management

Teamwork

Excellent communication skills

Initiative

Job description

Are a natural problem solver who thrives under pressure? Movianto Normanton is hiring! We are looking for a Case Manager to take the lead in incidents and escalated queries, ensuring that every customer experience meets the highest standard.

You will be working a swing shift of 8:00 - 16:00/9:00 - 17:00 Monday to Friday, with three days on site in Normanton and two days homebased. The annual salary is £26,060.00 per annum.

Be nefits

• No weekend or bank holiday working
• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Moviantois a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

Take responsibility for all incidents and escalated queries raised within the customer service team.

Work closely with Key Stakeholders to ensure that the Operational goals and objectives are met.

Build excellent relationships with our customers, working closely with the key stakeholders to ensure all queries are handled efficiently.

How you'll make an impact as a Case Manager at Movianto:

• Build and maintain strong customer relationships, ensuring all interactions meet high service standards.
• Manage escalated queries end-to-end, capturing key details and delivering timely, effective outcomes.
• Support Team Managers with reporting, presentations, and identifying training or coaching needs.
• Continuously review and improve processes, enhancing customer experience and operational efficiency.
• Analyse feedback and trends to make informed recommendations and drive continuous improvement.
• Support operational and transformation projects, including bookings, queries, and credit management.
• Represent the business in internal and external meetings, collaborating closely with key stakeholders and the training team.

What it will take to thrive as a Case Manager at Movianto:

• Extensive experience working within a customer service environment with clear focus on quality through output
• Highly motivated, results orientated individual who has the ability drive through required
• Strong customer focus and ethos
• Demonstrate investigative skills and results
• Ability to work well under pressure whilst maintaining professionalism at all times
• Ability to work well as part of a team whilst able to adhere to company deadlines
• Excellent Communication skills with a range of audiences across the organisation
• Ability to use their initiative and think outside of the box