Case Management Team Associate

Financial Conduct Authority; Greater London; Hybrid; GBP 47,000 - 56,000; Full time

Job summary

A financial regulatory body in Greater London is seeking a Case Management Team Associate to manage a diverse and complex caseload. Responsibilities include preparing high-quality documents and building strong stakeholder relationships. The ideal candidate will have proven analytical skills, excellent written communication ability, and experience managing their own caseload. This role offers a hybrid working model, competitive salary, and generous benefits including extensive leave and a pension scheme.

Benefits

25 days annual leave plus bank holidays

Hybrid model with up to 60% remote work

Non-contributory pension and life assurance

Private healthcare with Bupa

Paid volunteering time annually

Flexible benefits scheme

Qualifications

• Proven experience of analysing complex information and making risk-based judgments.
• Demonstrable experience of managing your own case load.
• Ability to work effectively with others as part of a team.

Responsibilities

• Manage a diverse and complex caseload across markets and business models.
• Prepare clear, high-quality written documents on sensitive issues.
• Build strong relationships with internal and external stakeholders.
• Contribute to departmental initiatives that strengthen the FCA's mission.

Skills

Analysing complex information

Excellent written communication skills

Managing own case load

Persuasion and negotiation

Team collaboration

Working under pressure

Job description

Job title: Case Management Team Associate
Division: Supervision, Policy and Competition
Department: Appointed Representative

• Salary: National (Edinburgh and Leeds) ranging from £43,100 to £50,266.67 and London from £47,300 to £55,166.67 (salary offered will be based on skills and experience)

• This role is graded as: Associate, Regulatory

• Your recruitment contact is Shafika via [e-mail]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the Insurance Directorate, the Appointed Representatives (AR) department leads the FCA’s work to reduce harm in the AR regime by improving oversight of principal firms and driving stronger conduct standards across the financial services sector.

Role responsibilities

• Manage a diverse and complex caseload across markets and business models, including reactive cases, whistleblowing, and multi‑firm projects to identify and mitigate risks of harm, protecting consumers and market integrity
• Prepare clear, high quality written documents and communications on sensitive and complex issues ensuring transparency and informed decision making across stakeholders
• Build and develop strong relationships with internal and external stakeholders, including senior leaders, negotiating effectively and delivering challenging messages to drive compliance and uphold regulatory standards
• Contribute to departmental initiatives and collaborative projects, supporting continuous improvement and delivering outcomes that strengthen the FCA’s mission

Skills required

Minimum:

• Proven experience of analysing a range of complex information, identifying key risks of harm, and making risk based judgements
• Proven experience in a role where excellent written communication skills were required
• Demonstratable experience of managing your own case load

Essential:

• Ability to make a strong personal impact, persuading with well‑reasoned arguments and challenging, where appropriate
• Ability to work effectively with others as part of a team to achieve desired outcomes, including a willingness to learn and develop yourself and others
• Ability to work under pressure and prioritise to deliver the most important work contributing to the AR strategy

Benefits

• 25 days annual leave plus bank holidays
• Hybrid model with up to 60% remote work
• Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part‑time and job sharing where applicable.

Disability Confident: our hiring approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long‑term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timeline

• Job advert close: 11th January 2026
• CV Review/Shortlist: 13th January 2026
• Case Study Assessment: w/c 19th January 2026
• Interviews: w/c 26th January 2026

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.