Case Administrator

Brook Street; Newton Upon Derwent; On-site; GBP 20,000 - 28,000; Full time

Job summary

A recruitment agency is seeking an administrator to support the Probation Service in Hull. This role involves maintaining records, managing communications, and ensuring efficient processes to assist staff and individuals on probation. Candidates should have strong communication skills and proficiency in MS Word. The position offers a full-time contract and involves crucial responsibilities that contribute to achieving objectives within the team.

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently and handle challenging behaviour.
• Proficient in database usage and MS Word with basic Excel skills.

Responsibilities

• Maintain accurate records for people on probation.
• Administer referrals and manage relationships between various stakeholders.
• Handle communications and provide reception cover.
• Organize resources and report faulty equipment.

Skills

Proficient in MS Word

Basic Excel skills

Ability to use databases effectively

Strong verbal communication skills

Strong written communication skills

Basic numeric skills

Job description

Location: Hull
Contract Type: Temproary
Working Hours: Full time 37 hours a week

Overview

This is an administrative role within the Probation Service. The job holder will provide essential support to staff and people on probation, ensuring efficient processes and maintaining administration systems within specified timescales to help achieve team and divisional objectives.

Key Responsibilities

• Maintain accurate records for people on probation and victims on approved databases.
• Administer referrals and support relationships between offender management, victims, interventions, service providers, and external agencies.
• Prepare, maintain, and collate case files and management information.
• Handle communications via telephone, email, and paper correspondence.
• Provide reception and telephone enquiry cover.
• Act as a single point of contact for specialist areas when required.
• Arrange appointments and practical requirements for sentence plans.
• Administer enforcement processes and manage petty cash/vouchers in line with procedures.
• Organise resources and report faulty equipment.
• Support meetings by preparing agendas, taking minutes, and distributing action points.
• Ensure compliance with Health & Safety policies and safeguarding responsibilities.
• Provide cover within the unit and across other units as needed.
• Demonstrate pro-social modelling by reinforcing positive behaviour and challenging anti-social attitudes.

Behaviours

• Delivering at Pace
• Making Effective Decisions
• Working Together
• Changing and Improving
• Managing a Quality Service

Skills & Abilities

• Proficient in MS Word and basic Excel skills
• Ability to use databases effectively
• Basic numeric skills

Experience

• Strong verbal and written communication skills
• Ability to work independently and handle challenging behaviour

Eligibility

• All candidates are subject to security and identity checks prior to taking up post.
• All staff are required to declare whether they are a member of a group or organisation which HMPPS consider to be racist.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.