Cargo Administrator and Receptionist

Swissport; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading logistics company at Stansted Airport is looking for a Receptionist. You will be the first point of contact for visitors, managing inquiries and providing administrative support. The role requires strong customer service skills, flexibility for travel, and an ability to work varied shifts. It’s an exciting opportunity in a dynamic environment.

Qualifications

• Ability to speak and understand the English language.
• Must be IT literate and able to learn airline specific computer systems.
• Previous experience working in an aviation environment is desired.

Responsibilities

• Dealing with customers, both face to face and on the phone.
• Cash invoicing and data entry into Excel spreadsheets.
• Greeting clients and visitors, sorting post, filing.

Skills

Customer service

Communication skills

IT literate

Flexibility

Job description

Overview

Job Summary: This role is based at Swissport Cargo Stansted Airport. You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at Stansted Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support. The position is fulltime (18:45pm to 06:00am - 4 shift on / 4 shifts off).

Responsibilities

• Dealing with customers, both face to face and on the phone
• Cash Invoicing
• Data entry into Excel Spreadsheets & internal systems
• Processing documents for deliveries and collection
• Greeting clients and visitors, sorting post, filing etc.
• Comply with all relevant legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP's)
• Operate any necessary machinery.
• Ability to speak and understand the English language.
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to travel to the airport at times where public transport is not available
• Excellent communication skills (written and verbal)
• Must be IT literate and able to learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Able to demonstrate good customer service
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Previous experience working in an aviation environment is desired