Care Support Worker - Critical Care

The Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Dudley is seeking a Care Support Worker for their Critical Care team. The role involves supporting patients with complex needs, assisting with personal care, and maintaining a clean and safe environment. Ideal for compassionate individuals looking to start a healthcare career. Candidates must hold a GCSE in English and Maths and be ready to engage in ongoing training and development. This role includes working shifts including nights and weekends.

Benefits

Flexible working options

Ongoing training and support

Inclusive workplace environment

Qualifications

• GCSE (or equivalent) in English Language and Mathematics required.
• Care Certificate or ability to complete within 12 weeks.
• Healthcare qualification or relevant experience preferred.

Responsibilities

• Provide high standards of cleanliness within Critical Care.
• Assist in the achievement of high standards of patient care.
• Support the Critical Care multidisciplinary team with procedures.

Skills

Compassion

Reliability

Effective communication

Education

GCSE in English and Mathematics

Care Certificate or ability to complete

QCF/NVQ Level 2 in healthcare or equivalent

Job description

THEATRES, ANAESTHETICS, CRITICAL CARE, PAIN & PRE-OP DIRECTORATE CARE SUPPORT WORKER - CRITICAL CARE Band 2 - 12 Months Fixed Term Contract (Full/Part Time)

An exciting opportunity has arisen for Clinical Support Workers to join theCritical Care team at The Dudley Group NHS Foundation Trust. This role is based within a high-acuity environment, supporting patients with complex needs and working closely with the multidisciplinary team. Post holders will assist with personal care, basic clinical tasks, and help maintain a safe and clean setting, contributing to the smooth running of the Critical Care. The position involves working a rotational shift pattern, including days, nights, weekends, and bank holidays.

We welcome applications from individuals who hold a GCSE (or equivalent) in English Language and Mathematics. Ideal applicants will be compassionate, reliable, and eager to contribute to patient wellbeing in a critical care setting. This is a great opportunity for those looking to begin or develop their career in healthcare, with access to ongoing support and development within a professional team.

Main duties of the job

• Provide high standards of cleanliness within Critical Care.
• Be responsible for the safe storage of equipment and consumables.
• To be responsible for environmental cleaning.
• To maintain the safety and security of patients, staff and visitors.
• Assist in the achievement and maintenance of high standards of patient care.
• Provide support and assistance to the Critical Care multidisciplinary team when carrying out procedures.
• Participate in unit governance and audits.
• Support in the management of procurement.
• Answering phone calls in a polite and professional manner, assisting within the scope of practice and directing calls to the relevant persons.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working optionsand by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person Specification

Qualifications & Education

• Maths and English qualification - GCSE A-D, or Grade 4-9, or Functional Skills Level 1
• Care Certificate or ability to complete within 12 weeks of commencing employment
• QCF/NVQ Level 2 in healthcare or equivalent qualification/relevant experience

Knowledge & Training

• Ability to recognise limitations of knowledge and competence and practice within these boundaries
• Prepared to undergo further training
• Able to use and update IT systems with patient information
• An understanding of their role within the team
• Prepared to complete CCN3 CSW competencies

Experience

• Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
• Regular contact with bodily fluids when carrying out interventions and treatments
• Frequent moderate/intense effort required for periods of time
• Experience in a healthcare environment
• Manual handing of patients (including toileting, bathing and turning patients), equipment and stores

Communication & Relationship Skills

• Evidence of effective communication skills including Verbal Written (legible handwriting) Non-verbal Compassion and respect
• Ability to communicate appropriately with patients, relatives and / or carers
• Ability to communicate effectively with staff / multidisciplinary team
• Positive and enthusiastic approach to work
• Courteous and polite

Planning & Organisational Skills

• Participation in flexible work patterns / shift working required to provide 24hr service to meet the needs of the service.
• Flexibility to work across the Health Economy

Analytical & Judgement Skills

• Ability to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.