Care & Support Systems Co-Ordinator

POBL; Cardiff; Hybrid; GBP 28,000; Full time

Job summary

A leading support organization in Cardiff is seeking a Systems Coordinator to enhance operational efficiency within Care & Support. You will facilitate system training, manage queries, and monitor system performance. Key attributes include resilience, confidence in systems, and a dedication to improving service delivery. This full-time role offers a competitive salary and a hybrid working arrangement, along with comprehensive training and a supportive work environment.

Benefits

Competitive salary

Hybrid working pattern

26 days holiday plus Bank holidays

Training provided

Mileage reimbursement

Qualifications

• Energy and resilience to work in a fast-paced dynamic team environment.
• Confidence in using systems without a formal IT qualification.
• Reactive and adaptable approach to change and challenges.

Responsibilities

• Act as a Super User and administrator for key systems.
• Provide training and coaching to staff on system use.
• Monitor and audit systems, producing reports for stakeholders.

Skills

Energy and resilience in a fast-paced environment

Confidence in system usage

Reactive and adaptable approach

Understanding of Care & Support services

Constructive challenge confidence

Training delivery skills

Tools

Abinitio

Apache Tomcat

Ethernet

Job description

The successful candidate will need to have a driver’s licence and access to a car with appropriate business insurance.

Overview

In this role you’ll support colleagues across Care & Support by delivering training, resolving system queries and championing the use of the new Nourish system. You’ll be part of the Care & Support Systems Team working closely with the Technology Delivery Partner as well as colleagues across ICT, HR, Finance and operational services. As a Systems Coordinator you’ll play a vital role in ensuring our front-line teams have the right tools and data to deliver outstanding support. Your work will directly shape how effectively we provide care, maintain regulatory compliance and continuously improve the way we work.

Day to Day Duties

As part of our high-performing Systems Team you will help ensure our information and business systems are rolled out and used effectively across Care & Support. You will be the go-to person for system queries, training and data quality, supporting operational colleagues to deliver outstanding services.

In this role you will

• Act as a Super User and administrator for key systems.
• Provide training and coaching to staff on system use.
• Monitor and audit systems, producing reports for managers, regulators and stakeholders.
• Work with ICT, HR and Finance colleagues to keep systems accurate and up to date.
• Support system updates, testing and implementation.

Who are we looking for

We are looking for someone who is :

• The energy and resilience to work in a fast-paced dynamic team.
• Confidence in using systems (no formal IT qualification needed).
• A reactive and adaptable approach to change and challenges.
• An understanding of Care & Support services and the needs of our customers.
• Confidence to challenge colleagues constructively with support from Managers and your team.
• Confident delivering training and supporting colleagues with IT and system queries.

Pobl Benefits

• Full-time Fixed term for 18 months (from start date).
• Competitive salary of 27,047.00.
• Work pattern: Monday to Friday with the option of a 9-day fortnight.
• Location / Base: Hybrid working across our Care & Support areas at our head offices and from home.
• Training: You will receive practical hands-on training from our technology delivery partner.
• This role requires a basic DBS check which we pay for.
• 26 days (pro rata) holiday entitlement plus Bank holidays.
• 45p per mile.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE. These are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process.

What do you need to do now

If you have the skills, experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We occasionally close a vacancy before the end date as we actively review our applications and will sometimes progress to interview very quickly; we would love to hear from you so please apply now to start your Pobl journey.

Further information on the role is available on the Job Description.

Key Skills

Abinitio, Apache Tomcat, Ethernet, Hotel Management, Financial Planning & Analysis, AV

Employment Details

Employment Type : Full-Time

Experience : years

Vacancy : 1