Care Services Customer Partner

Boots Opticians; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading pharmacy chain in Birmingham is looking for a Care Services Partner to manage operational pharmacy services for care home customers. The role requires leadership experience and a relevant qualification in Pharmaceutical Science. Responsibilities include planning workloads, resolving queries, and supporting dispensing duties. The ideal candidate will have a focus on customer care and partnership with local stakeholders. Enjoy flexible benefits and a supportive work environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience managing a team of dispensers.
• Candidates must be a fully trained dispenser.

Responsibilities

• Plan the Care Services workload to ensure optimal team performance.
• Work with local partners to deliver outstanding care.
• Resolve issues raised by care homes.
• Support dispensing duties, including prepping and checking prescriptions.

Skills

Experience with leading a team

Problem solving in healthcare

Education

NVQ2 in Pharmaceutical Science (or equivalent)

Job description

Overview

Job Description — Care Services Partner. Provide a single point of contact for care home customers, ensuring excellent customer care while leading the operational running of the care services pharmacy. Work in partnership with local stakeholders to deliver an outstanding level of service to care services users. Onsite role reporting to the store manager.

You will need to have experience with leading and managing a team of dispensers, working alongside care homes and lead managers. Candidates will need to be a fully trained dispenser.

Responsibilities

• Plan the Care Services workload to ensure the team provides the best service.
• Work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care, aiming to retain existing homes and grow new customers.
• Resolve queries and issues raised by care homes.
• Support dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
• Work with the Regional Business Manager to be an ambassador for Boots within the local community and assist in signing up new business.
• Work across all parts of the pharmacy in the store, including the healthcare counter.

What you’ll need to have

• NVQ2 in Pharmaceutical Science (or equivalent)
• Experience with problem solving in a healthcare environment with a focus on getting it right for customers.

Desirable

• NVQ3 in Pharmaceutical Science (or equivalent)
• A full driving licence as you’ll visit the Care Homes you’re supporting.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you — find out more at Boots.jobs/rewards. Please note, salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you that we change for the better.

What’s Next

If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. We are open to flexible working options, including job share and reduced hours. If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

This role requires a successful candidate to complete a pre-employment check after receiving an offer. Depending on location, you may be asked to submit a DBS, PVG or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area — Pharmacy

Function — Care Services

Hours per week — 37.5

Latitude,longitude — 52.508724903, -1.823710900

Shift Pattern — Weekdays and Weekends

Airport — No

Region — 5 - Wales and West

Area — 137 - East Staffordshire

Store — 6404 - BIRMINGHAM FORT DUNLOP

Req Posted Date — 14-Sep-2025

Country — UK

Address — Unit 8 The Fort S/Park, 20 Fort Parkway, Birmingham