Care Scheduler - Home Instead IW

Home Instead IW; Cowes; On-site; GBP 22,000 - 27,000; Full time

Job summary

A home care services provider in Cowes is seeking a Care Coordinator/Scheduler to manage and coordinate high-quality care for clients. You will liaise with staff and families to ensure effective service delivery. Ideal candidates will have previous scheduling experience and a passion for care. Competitive salary of £27,000, with additional pay for on-call duties and various employee benefits.

Benefits

Competitive salary

Wellness program

Exclusive discounts

Monthly team activities

Qualifications

• Previous experience in a Care Coordinator or Scheduling role is essential.
• Strong organizational and communication skills are necessary.
• Ability to manage a busy workload and adapt to changing priorities.

Responsibilities

• Schedule and coordinate care visits for clients effectively.
• Liaise with clients, families, and care staff.
• Monitor and maintain accurate records of care visits.

Skills

Organizational skills

Communication skills

Time-management skills

Care delivery passion

Education

NVQ Level 3 in Health and Social Care

Equivalent qualification

Tools

Scheduling software

Job description

Overview

As a Care Coordinator / Scheduler, you will play a crucial role in managing and coordinating the delivery of high-quality care services to our clients. You will work closely with care staff, clients, and their families to ensure that services are delivered efficiently and effectively.

Responsibilities

• Scheduling and coordinating care visits for clients, ensuring staff are allocated effectively and efficiently.
• Liaising with clients, families, and care staff to confirm appointment details and resolve any issues or changes.
• Monitoring and maintaining accurate records of care visits, client preferences, and staffing schedules.
• Managing the availability of staff and resolving any staffing conflicts or gaps.
• Ensuring that all services are delivered in accordance with care plans and relevant guidelines.
• Providing support and guidance to care staff, offering assistance as needed.
• Adhering to all policies and procedures to ensure compliance with health and safety and safeguarding standards.
• Providing care in the community when required (This may be outside of office hours).
• Be part of the on call rota.

Essential Criteria

• Must have previous experience in a Care Coordinator or Scheduling role within the health and social care sector.
• NVQ Level 3 in Health and Social Care (or equivalent qualification).
• Strong organizational and time-management skills.
• Excellent communication skills, with the ability to liaise effectively with clients, families, and colleagues.
• Ability to manage a busy workload and adapt to changing priorities.
• A passion for delivering high-quality care and support to those in need.

Desirable Criteria

• Experience using scheduling and care management software.
• Knowledge of local community services and support systems.
• Qualifications: NVQ Level 3 Health and Social Care (or NVQ Level 2 Health and Social Care and willing to work towards NVQ Level 3).
• Experience in coordinating and scheduling within a care environment.
• Being a driver with access to a reliable vehicle is essential for this role.

Benefits

What we provide:

• A friendly and relaxed company with an incredibly supportive office and monthly team activities, including "Lunch on us" Fridays.
• Competitive salary of £27,000 with additional pay when on call.
• Wellness program with access to healthcare and counselling, plus blue light card discount.
• Exclusive discounts at high street stores, supermarkets, utility providers and much more.

Contact us

Enjoy all of this as part of your new rewarding career with the Home Instead Isle of Wight family.

The Home Instead family:

Interested in learning more about what Home Instead has to offer? Search for Home Instead iow on Facebook to see the latest news and reviews at our office.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Please click on "I'm Interested" or alternatively, contact us on 01983 240015 or email [e-mail].