Care Navigator & Patient Services Lead

Canterbury Medical Practice; Littlebourne, Canterbury; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare provider in Littlebourne seeks a Care Navigator to manage reception duties and facilitate communication within a multi-professional team. The role requires excellent organizational skills and professionalism to ensure high-quality patient care. Responsibilities include greeting patients, booking appointments, and utilizing clinical systems like EMIS Web and Docman. Ideal candidates are detail-oriented, possess good interpersonal skills, and can work under pressure. Opportunities for professional development are provided.

Benefits

Opportunities for professional development

Support for continuing education

Qualifications

• Good standard of education with good literacy and numeracy skills.
• Up to date with mandatory and role specific training.
• Knowledge of EMIS Web Clinical System and Docman.

Responsibilities

• Greeting and signposting patients.
• Booking appointments and processing information.
• Liaising with multi-professional team members and external agencies.

Skills

Good interpersonal skills

Excellent attention to detail

Time management

Ability to work autonomously

Education

Good standard of education

Tools

EMIS Web Clinical System

Docman

Microsoft Office

Job description

A healthcare provider in Littlebourne seeks a Care Navigator to manage reception duties and facilitate communication within a multi-professional team. The role requires excellent organizational skills and professionalism to ensure high-quality patient care. Responsibilities include greeting patients, booking appointments, and utilizing clinical systems like EMIS Web and Docman. Ideal candidates are detail-oriented, possess good interpersonal skills, and can work under pressure. Opportunities for professional development are provided.